Thirumal Alagu Travels Complaints & Reviews

I booked 4 sleeper ticket from Kodaikanal to chennai. And my mom handicapped I have a small baby. We r waiting long time the place. But the bus left without informing us and not even a single call. After reach the office they asked to stop the bus after 15 km. ###. And the bus even not a sleeper. Just an ordinary bus. After dindigul they told us to will arrange a bus. But they put passengers on other buses which one having a free seat.We made a problem with the driver . He remembered in his mind and call us after get down chennai then saying my mom went bathroom on the bed. We asked a pic to share. And first he said my baby. We were slept in upper but how ??? We asked.. then suddenly he is saying the women who is not well like that. So physically challenged means anything Can say??? My mom could walk. So mANY TIMEs we travel like this. She worried s lot. Please take a action on this

I booked a ticket for dindigul but driver yu ticket booked for theni... And my pick up point has been changed.. And even my dropping point has been changed.. Bus staff has been using really very bad words. This how you speak to your customers.. Very poor service from biggest transport service. This is really a very serious issue you need to take action against them.

My bus started at 5.30 and bus driver said for dinner they ll stop dindigul. Arround 10 they reached dindigul.. Passenger said to stop at some motel but driver didn't and he stopped at some other motel night at 11.30pm (Becuase of his internal dealing). Very worst food i ever had it before.

1.11.30 is that the right time for dinner?
2. To reach cumbum to dindigul whether it ll take 5 hrs? Comparatively setc is better.
3. Motel name stopped is akshaya? Is the reputed hotel. Please regularise it

Note: i am the regular customer for tat.

I have booked ticket for my husband from kavalkinaru to Chennai on 26th September and the bus was canceled on the same day with just a message. For the refund amount I have been claiming daily till 13th November. The only response was we will check with the manager and will let you know. If we ask more questions then they will disconnect the call. Customer care lady response in a harsh tone and no answer for my money still. I am attaching the details of the ticket.

Thanks for using Thirumal Alaghu Travels (TAT)

PNR : TATI9QAX41602
Kavalkinaru - Chennai
On : Sep 26 Wed
Bus Type : 2+1 Non A/C AirBus Sleeper

Service #: TAT 556
Seat : L7
Fare : 880.00

Boarding : Kavalkinaru at : 08:00 PM
Boarding Address: Rose TravelsKavalkinaru Junction, [protected], [protected],
Contact : [protected], [protected]

Map : http://goo.gl/RCtVsI

www.tattravels.com

Mobile App
http://goo.gl/Ove8xJ
PNR TATI9QAX41602,

Your Trip Kavalkinaru - Chennai is cancelled due to Mechanical problem.

Please call [protected] for more details.

Sorry for the inconvenience

Thirumal Alaghu Travels (TAT)
Very much disappointed with TAT travels

For few minutes of delay, behaved very worst and not convinced to get into next stop. Ofcourse driver called. By holding my kid, i was unable to pickup. Within 2, 3 mind i called back. Nearly half an hour went behind them and caught bus. Irrespective words from the driver. Felt very bad. Never had such experience. That too with my kid. Came from trichy to chennai on 8th november 3pm semi sleeper bus. And regarding boarding we called to customer care. There were no response from the customer care. No driver number with us.

PNR No : TAT18OA4056830
Date : Aug 24, 2018.

I was booked my ticket in TAT travels App with wrong date. I was select the 24 august 2018 instead of Aug 26 2018 and Book the ticket through TAT mobile app.

Immediately i will make a call to their call center and Talk with
Mr.Kubendran[protected] and told my problem and ask him to postpone my ticket to August 26 2018.

He told me "i will check and call back to you with in 10 minutes".

I don't get any phone call from him. I will call again after 20 minutes.

"He said there is no availability on the date. So your ticket will postponed 25 August 2018." without my knowledge he is postponed my ticket.

And i went to their Head office, Theni, Opp to Aravinth Eye Hospital. Met Mr. Asai - Manager (Very worst - Character and Attitude ). And told him to my problem, first he said, if we book the ticket through TAT website and TAT app they can able to postponed ticket to Aug 26 2018. After he talk to Mr.Kubendran-Customer Care Person, "its not able to postponed, we can postponed only one time per ticket".

Both (Mr Asai and Mr Kubendran) are using myself as a football. Finally i travelled with my family on which is postponed by Mr Kubendran on 25 Aug 2018.

I am very disappointed. I am a customer with TAT 15 years.

I know their Owner Mr. Venkatesh also, But they refuse to allow met with him.

The both Persons (Asai and Kubendran) to be punish. They are treat the customers too bad.

Most of the drivers does not drop the passengers right place.

My Family also having a bad experience with these travels,

One driver drop my family (1 Female and 2 Kids) with Reserve Forest Area from 10 KM from Chengalpet at 4:30 AM instead of Chengalpet Bye-Pass. And i made complaint with Customer care. They don't care about it.

Then the Bus maintenance also very bad.

Berth No : Upper 18
Time : 08:35 PM at Theni

Here by i am attaching the Berth position while i am travelling the bus on 25 Aug 2018,

PNR No : TAT18OA4056830
Date : Aug 24, 2018.

I was booked my ticket in TAT travels App with wrong date. I was select the 24 august 2018 instead of Aug 26 2018 and Book the ticket through TAT mobile app.

Immediately i will make a call to their call center and Talk with
Mr.Kubendran[protected] and told my problem and ask him to postpone my ticket to August 26 2018.

He told me "i will check and call back to you with in 10 minutes".

I don't get any phone call from him. I will call again after 20 minutes.

"He said there is no availability on the date. So your ticket will postponed 25 August 2018." without my knowledge he is postponed my ticket.

And i went to their Head office, Theni, Opp to Aravinth Eye Hospital. Met Mr. Asai - Manager (Very worst - Character and Attitude ). And told him to my problem, first he said, if we book the ticket through TAT website and TAT app they can able to postponed ticket to Aug 26 2018. After he talk to Mr.Kubendran-Customer Care Person, "its not able to postponed, we can postponed only one time per ticket".

Both (Mr Asai and Mr Kubendran) are using myself as a football. Finally i travelled with my family on which is postponed by Mr Kubendran on 25 Aug 2018.

I am very disappointed. I am a customer with TAT 15 years.

I know their Owner Mr. Venkatesh also, But they refuse to allow met with him.

The both Persons (Asai and Kubendran) to be punish. They are treat the customers too bad.

Most of the drivers does not drop the passengers right place.

My Family also having a bad experience with these travels,

One driver drop my family (1 Female and 2 Kids) with Reserve Forest Area from 10 KM from Chengalpet at 4:30 AM instead of Chengalpet Bye-Pass. And i made complaint with Customer care. They don't care about it.

Then the Bus maintenance also very bad.

Here by i am attaching the Berth position while i am travelling the bus on 25 Aug 2018,

Berth No : Upper 18
Time : 08:35 PM at Theni

I have booked tat travels from chennai to tirunelveli on 11/06/18. I informed driver that i will board the bus at perungalathur. The actual timing at perungalathur is 10:30am. I reached there on time. Upto 10:40 bus did not come. When i tracked it showed near singaperumal koil. They did not contact me at any time. Very worst customer service from tat. Now i need refund as i did not travel in this bus. A lady from tat also did not give proper response. They are not bothered about the customer who have paid for their ticket. How they will reach their destination and all.

Worst... Worst... Worst...
The ### in TAT bus no PY01CN9199 Chennai to Kodaikanal on 27 April. forced me to take 1/2 ticket Rs.300. for my 3 1/2 years old daughter. His contact no. [protected]. Kindly take necessary action to save the name of TAT. Also he himself adjusting the seat and given me other birth and told me to adjust which was very worst.

I travelled from theni to chennai on 20 th march 2018.ac sleeper. Dep time at theni 9.30 pm. Ticket was booked through yatra.com.
Single sleeper was available only in 18 upper in the last one. Before booking, i enquired with their theni office reg. The adjustment of getting if any convenient sleeper available. They also promised that they would provide if any vacant till getting into the bus.
The sleeper last one was terrible.. Heavy jerking..
I requested the driver to provide to give me a good berth... Because, nearly half of the total capacity were vacant. But, he provided the dirty sleeper. I was not ready to take it.
He bluntly told me take that sleeper or to continue me in the last behind one 18 u.

Driver was adamant and a #..

I have never seen such a worst driver and travels like thirumal alagu.

Dear Manager

This is Vinoth. I had booked a ticket on the 1st of December to Theni through Redbus in TAT. The ticket details are as below:

Ticket number: TKCU30129035
Pnr number : TATHC1HRT44

Further ticket details are attached below. Please find the attachment.

My issue is that, I haven't been given a refund of the above, since I couldn't board the bus on time in Porur, Chennai.

The bus driver/conductor asked us to come from Porur to Perungalathur.
So we went there and called the driver when the driver asked to come to Vandalur.
I again had to rush to Vandalur admist the heavy traffic. We were waiting there for an hour. So after reaching Vandalur when i called the driver he said that there has been a different arrangement made with a bus coming from Adayar.

He said me to contact Vandalur office.

At both the destination the driver left without waiting for us inspite of asking us to come.

Meanwhile I had reached 10.30pm to the TAT office in Vandalur and an official there informed that I had been informed incorrectly by the driver regarding a different arrangement. He also asked the driver and he did not pick the call. He asked us to leave saying our ticket money will be refunded. He also said to send a mail to redbus.

It has been 19 days and there is no sign of refund. I have all the phone recordings to give as proof against the TAT driver, who promised me there will be a different arrangement.
We had to drive at drangerous speeds to get to two different locations. We were waiting at midnight on the roads along with a women.

Due to the confusion, I had to take the concerned people to koyembedu at midnight and help them board a government bus. It was too risky at that time of the hour, as there were women present.

TAT had given us immense problem in one night. I wouldn't shy from approaching the COMMISIONER OF POLICE and go to the CONSUMER COURT to raise a complaint regarding the same as I have enough proof.

I would also tag along Redbus as it was the only medium through which I booked a ticket in TAT. The CUSTOMER CARE executives were quick enough to dismiss the query and closed it as the fault was on our side.

Yes, we were 5 minutes late. It was due to heavy traffic that I was 5 minutes late. I had already called the bus driver/ conductor regarding the delay and requested him to wait for 5 more minutes. But he left.
There had been mANY TIMEs when I had to wait for hours since the bus was delayed and they would cook up some reasons, which we would blindly accept.

My question is why did the driver ask me to come to two various location and asked me to wait. If they can provide a solution they could have simply stated that. I would have seen a different option.

I had been following TAT regarding the issue since the 4th of December. They are have been lying it will be refunded in two days since then. Now after 20 days, today they asked me to raise a complaint witj redbus which is of no use as redbus doesnt respond. TAT has so much complaints online, then why has redbus collaborater with it?

My time was wasted. My money was wasted. My diesel got wasted. And all the more we lost our peace of mind.

So I want to excalate the issue until my refund is done!

I am not bothered about the Rs. 1300. If a common man has to go through ### by such people, I do not mind taking it forward and raising a complaint with the consumer FORUM.

Vinoth

I travelled through the tat travels from chennai to cumbum (Tamilnadu) and is booked via redbus.
After few minutes of travels i. E outskirts of chennai, they parked the vehicle in a hotel. And after one hour of delay and they asked all passenger to transfer to a new bus and there was no complaint on the bus. Simply because the seats are not full (Even we were 13 passengers), and forces old age and kids to move to uppper birth from lower birth booking and asked lower birth people to go for sitting travel. No proper info. Or rude answer check your tat office for the same. Even some of the passenger they asked to drop in between i. E sabarimal bakthas had to drop before the stop point and asked them to go to govt bus for the remaining journey in a pathetic way. It is worst travels and i am facing this problem frequently. Since they have bus service for every 10 minutes and they exchange if one of the bus is not filled and forced to move other bus with different seating allotment. Horrible.
And during the vacation, the price were two to three times without any consideration. Private travels like tat are doing very horrible things. No govt. Officials are taking any steps.
Even when i complained with redbus, they were not able to solve the probem. Worst consumer serive at redbus.

Tamil:
நண்பர் ஒருவர் சமீபத்தில் tat travels இல் தனது சொந்த ஊருக்கு சென்னையில் இருந்து பயணம் செய்தார்.
பஸ் புறப்பட்டதே தாமதமாக தான், பின்பு பெருங்களத்தூர் கடந்து ஒரு ஹோட்டல் நிறுத்தி விட்டார்கள்.. பின்பு ஒரு மணி நேரம் கடந்தும் புறப்பட வில்லை..
பயணிகள் முறையிட்ட போது, பஸ் மாற்றப்படும் (எந்த வித காரணமும் இல்லாமல்), வண்டி குறைபாடும் இல்லை.. கிட்ட தட்ட 10 க்கும் மேற்பட்ட பயணிகள் இருந்தும், வண்டி நிரம்பவில்லை என்று காரணம் காட்டி, வயதானவர்கள், குழந்தைகள்
என்று பாராமல் லோயர் பர்த் எடுத்தவர்களை அப்பர் எனவும், பர்த் எடுத்தவர்களை சிட்டிங் எனவும் இஷ்டத்துக்கு மாற்றி, அதுவும் சொந்த ஊர் பஸ்சில் ஏற்றாமல், கிடைத்த பஸ்சில் வழியில் இறக்கி விடவும் துணிந்தனர்..கேள்வி கேட்டால் அரசு பஸ்ஸில் மீத பயணம் தொடரவும் நக்கலாக பதில் அளித்தனர்.. ஆபீஸ் கேட்டு கொள்ளுங்கள் எங்களுக்கு தெரியாது என ஒரு திமிரான விளக்கம் வேறு... Redbus புக் பண்ணியவர்கள் புகார் அளித்தும், ஒரு பதிலும் இல்லை..
தனியார் கேள்வி கேட்க ஆளில்லை என தெளிவானது..
அதுவும் இல்லமால் 4 வயது குழந்தை களுக்கும் அரை டிக்கெட் எடுக்க சொல்லி அட்டூழியம், செக்கர் என்ற முறையில் பயணிகளை தொந்தரவு வேறு..!! கடைசியில் 4 மணி நேரம் கழித்து ஊரு சேர்ந்தார்..

Tat போன்ற 10 நிமிடத்துக்கு ரூட்உயர்வு பஸ் வைத்து கொண்டு, பயணிகள் இடை வழியில் மாற்றி அட்டூழியம் செய்ப்பவர்கள் அதிகரித்துள்ளது..அதுவும் பண்டிகை என்றால் 2 அல்லது 3 மடங்கு கட்டணம் வேறு..!! இவர்கள் அடங்கும் நாள் சீக்ரம் வரும்..!!

Driver name : kumaresan
Driver was found drunk while driving. His behaviour towards all passengers is very worst. He treated passengers very badly. Dropping location whatever we put is not followed throughout the journey. Kindly take action towards this type of drivers spoiling the travels name entirely. Check the attached photo of the driver

Idiotic morrons sitting in chennai tat travels office. They allot tickets by phone for 9pm bus and vil cancel the same at 9 20pm. Tat too the morrons won't inform us even while v r sitting in office. Stupid service.. They allot ticket for 9.45 bus. Please take action on their service.. It is terrible.. They are always lethargic on passengers satisfaction.

We had booked two tickets in thirumal alagu travels a/c sleeper for travel on 5th september, 2016 (Time:8 pm) chennai to tirunelveli. We got a call saying that the time was changed to 7 instead of 8pm. At the time of boarding, we were given a non ac bus instead of ac bus. Also, we have particularly booked lower seats but we were asked to board the upper berths. When we confronted the driver, he hurled obscene words at us asking us to get down right away for questioning him.
Ticket fare of ac bus was rs.1000 while the fare for non ac is around rs.600. We were not given a refund of the amount, on top of it the driver fought with us like a psychopath to the point of almost hitting us.

The name of the driver is chandran and his mobile number is [protected].

We want the refund amount back and also have the driver escalated so that he doesn't behave like that again to any other passenger.

Ticket pnr: emg4fva
Operator pnr: tatg8re44s81

Ticket no: tj9s93576484
Pnr no: tatg8rjen44

Thank you.