Thomson India Complaints & Reviews

I have purchased Thomson 4K LED TV on Feb 2022 and suddenly display stopped working on Oct 2023 without any touch.

In 1.5 years 30K seems to wasted on Thomson because of Flipkart showing this product as 4.2 Star and exclusive on Flipkart but its not good in terms of Panel, Motherboard Hardware.

Recently, I have complained on their given customer service number but no complain taken on call so done via Email and they want payment 1st before technician visit so I have done payment online 550Rs since last 1 week but no reply Or complain taken from their Support.

Whenever I tried to call support they told only one thing "I have escalate to team and they reply you in 48 hours." Very poor and pathetic service, Very Slow, Ir-responsive support, No parts available, etc.

I am so much frustrated so please do not buy Thomson products because its providing in less price but after sales so much headache and not durable products.

DONT BUY ANY THOMSON PRODUCT!! VERY POOR QUALITY & SERVICE TOO!!!

We booked Thomson semi automatic washing machine from Flipkart on October 14, 2023. They sent washing machine on October 26, 2023, which was leaking water. We complained to Thomson through Flipkart website, but there was no response. I had called more than 100 times over a period of a 15 days, either they don't pick the call or drop the call or give excuse. Then we wrote an email to the customer care and they sent mail with complaint number...

Dear Team,
I want to bring to your kind notice that I am facing problems with the top load washing machine. The problem in the product is that gear box do not work in wash tub/ spin as told by service executive . The compliant about this was already registered to customer services centre vide Complaint No.-DLU5010323W56484, Complaint Registration Date 01.Mar 2023. It has been more than 01 month, no resolution to problem has been given till date. Since the product is under warranty. You requested to send your engineer either to set it right or replace it immediately otherwise i will move to consumer court and seek help from a consumer protection agency.
I look forward to your immediate response and action in the matter.Complaint No.-DLU5010323W56484, Complaint Registration Date 01.Mar 2023
INVOICE NO. FAD5ZW[protected]
NAME R D VERMA
regards
Anil Kumar

Few months back only Bought 9A series Thomson TV which is not functioning well since it was delivered and since last 2 weeks not getting switched on only. It's in warranty. Several time wrote emails and calls to Thomson customer care but no one is listening my issue. Now really feeling helpless and cheated. Kindly help me in resolving my issue.

Few months back only Bought 9A series Thomson TV which is not functioning well since it was delivered and since last 2 weeks not getting switched on only. It's in warranty. Several time wrote emails and calls to Thomson customer care but no one is listening my issue. Somehow last week they sent technician and technician confirmed it's a motherboard issue and it has to be replaced. After that I made so many calls but noone is bothering about my complaint. Now really feeling helpless and cheated. Kindly help me in resolving my issue.

I put complaint in customer care that my TV scree got black(not working) and from then almost 45 days are gone still not aware when they will going to replace, since this is within the guarantee period.

Black patches appeared on the screen. logged complaint. Technician visited and told patches are due to dust. Now, customer care is asking Rs.2950/- as Panel cleaning and transportation charges, for the dust that had appeared due to visible gaps in the tv panel which is in turn a manufacturing defect. The cc themselves told that opening the panel involves risk casing damage to the screen but also suggesting the same at the expense of the consumer(Doc 1 -cc mail attached). The CC say that dust aint covered in warranty which is completely false (ref their warranty policy: https://thomsonhome.in/warranty-information/#:~:text=For%20Thomson%20TV, purchaser%20of%20the%20TV%20set.) I made several attempts in making them understand the problem but they threatened me of closing the complaint if iam not ready to pay. I was mentally harassed become they disconnect my calls and never reply to my mail too. I need replacement for this faulty tv and i completely rely on this system.

TV NOT WORKING BEFORE WARRENTY PERIOD COMPLAINT REISED BUT THEY ARE NOT RESOLVED THE PROBLEM JUST TIME PASSING WITH CUSTOMER

FIND INVOICE DETAILS

Tax Invoice
Sold By: Consulting Rooms Private Limited,
Ship-from Address: No: 254/81, Srigandhada Kavalu, Rajiv Gandhi Nagar, Sunkadhakatte, Bangalore, Bangalore, KARNATAKA, India -
560091, IN-KA
GSTIN - 29AAGCC4236P1Z5
IRN - f79c059204e7dc764003c757d732669f7686ed6b571c0f7716ec24015dcb362c
Invoice Number # FAESF[protected]

Order ID: OD[protected]
Order Date:[protected]
Invoice Date:[protected]
PAN: aagcc4236p
CIN: U74900DL2016PTC291626

Product Title Qty Gross
Amount ₹
Discount ₹ Taxable
Value ₹
CGST ₹ SGST
/UTGST
₹
Total ₹

TVs
FSN:
TVSFUYG8PRFJRFGB
HSN/SAC: 85287216

Thomson 9A Series 102 cm
(40 inch) Full HD LED Smart
Android TV
Warranty: 1 Year Warranty on Product & 6 Months
on Accessories
1. [IMEI/Serial No:
TH40PATH[protected]
8ATV ]
Includes 'No Cost EMI Program Discount' of
Rs 405.0
CGST: 14.0 %
SGST/UTGST: 14.0 %

1 18999.00 -405.00 14526.56 2033.72 2033.72 18594.00

Total 1 18999.00 -405.00 14526.56 2033.72 2033.72 18594.00

Grand Total ₹ 18594.00
Consulting Rooms Private Limited
Signature

Authorized Signatory

I bought Thomson Smart Led Tv from Flipkart, After 15 days working it stopped working, then I complaint to Thomson care Then they say that your complaint solve shortly, Today pass 6 weeks they not responding anything. So please solve my thomson tv complaint

We have purchased the "Thomson 9A Series 106cm(42 inch) HD LED TV" through online "Filpkart", on Order Date:[protected].
Sold By: Consulting Rooms Private Limited,
Ship-from Address: Instakart Services Pvt. Ltd. Plot no. 6 and Plot no. 7, CFC & Railway siding land, Situated at IDA, Yelumala in survey
Nos. 315, 434/1 at Yelumala village, Patancheru Mandal, Medak District, Hyderabad, Telangana, India - 502319, .
Now the" TV is not working". We have lodged the complain on [protected]@thomsontv.in.
There is also no acknowledgement from "Thomson side" of my grievance.
I am very much feeling very bad & shocked about this type of behavior from Thomson service. This is such a poor and pathetic service, completely unexpected from someone like Thomson organization.

Your immediate action will be highly obliged and awaiting for your valuable reply.

Sir, pls help.
i have bought a led android tv 49'' of thomson on october 2020, i have complain on 22 june 2021 but not response till date only they are saying one statement that your case in under process and it will be done in next 7 to 10 days.
now they are not accepting my call.
sir pls help

Display panel of Thomson OATHPRO Series 108 cm (43 inch) Ultra HD (4K) LED Smart Android TV with Dolby Digital Plus (43 OATHPRO 2000) got horizontal & vertical lines of 1.5 inch in width.
Within 50 days o[censored]ses which is under warranty but Thomson claim it is damage and not covered under warranty, but technician explain that it is, it is a thermal crack from heat (an internal failure) not impact damage.

Hi !

I had applied before one month ago the kotak credit card. But i have not yet got any response
from the bank side.

So i don't know what's the problem ?

So kindly check the statos of my card .

My PAN NO : ARWPP 5769J.

cell : [protected]. i will wait for ur further feedback.