Times Group Complaints & Reviews

I have paid 1299 amount to times group, But didn't receive the product

I have subscribed to Maharashtra Times in last week of December 2021. However till date the subscription (newspaper delivery) has not started.

I have been trying to get et wealth copy for last 3-4 weeks after seeing the advertisement in my Economic Times news paper. The customer care executives, area manager and vendors are making me fool for past few weeks. Every time when I call them they assured me to provide copy from next week.
Kindly help me in this matter as i really need that magazine.
Vikas Kumar

We have subscribed to Times of India as per Order No #TS0029105 & till date we have not received the delivery of newspaper. We tried calling their toll free number many times, but it is kept on hold & disconnected.
Thanks & regards

I have been following with Times Group since a month on the extension of subcription due to lockdown and till date no one has responded. They do not just seem to be bothered for any customer queries or issues.

Respected sir,
I had subscribed for Economics Time on online subscription portal OF timesgrroup and my Order No.: TS0004695
is above also I am attesting detailed image I tried to contact the support services but they don't even bother to reply after writing too many mails I want to get started my newspaper delivered at my address as soon as possible.
I paid Rs.390 for 6 months monday-friday ( Economics Time Newspaper )
on Order No.: TS0004695 on subscriptionm portal i.e https://subscribe.timesgroup.com
Contact Details
NAME - MAZHAR HASNEN
M.NO- [protected]
e-mail - [protected]@gmail.com
ADDRESS - H.NO-803 B-BLOCK J J COLONY BAWANA DELHI 110039
Thanking YOu

Regards
M.Hasnen

I have annual subscription of femina hindi magazine. I changed my residence and subsequently requested for change of address through web site in the month of may 2018. After this with tiring efforts managed to connect its call centre. They confirmed changed address and assured for sending the magazines. After non receipt of magazine i called twice again with many efforts but still result is same. I don't understand why such a reputed organisation behaving in such a manner.

The complains which i have posted on the web site of the magazine is also not answered.

Now i don't know where to contact.

My order reference no. Is [protected].

This is to bring your kind notice that i have applied for above mentioned monthly magazine vide application no kol/171763 dated 07/04/2018 for one year. Subscription fees was also paid. Necessary form and amount collected (Paid via credit card) was collected by your representative/rre mr. Debabra dutta. The form was filled up and payment was received in tata centre when your people made camp over there. A copy of which is enclosed for your ready reference.
Regret to inform you that till date i have not received a copy of the same same inspite of my several request. Every time i follow up for the same getting a standard reply that you will get the magazine from this month only. After sometimes your representative stops receiving my calls also. After that i called up your customer care no [protected] for the same here also i got the same reply that my subscription will starts from this month only. Till date i have not received any magazine from your organisation.
This is not expected from the times of india group. Now the questions arises in my mind that whether any cheat organisation on your behalf collected the money. I would be grateful if you could let me know the status.in case you are not aware of the matter i will request my organisation to stop making such types of camps in future.
Awaiting for your prompt response.
Thanking you

Dear sir/ madam,

This is to informed that i had femina magazine subscription in the month of sept, 2017. I had not gotten magazine in the month of oct., 2017. Than, i had call to customer care no. After three times call, than after, i had gotten oct., 2017. Next month i had not gotten magazine. Than, i had call to customer care no. Than, i had gotten magazine for the month of nov., 2017. Next month i had not gotten magazine....

Mumbai mirror — non-delivery of subscription
Subscriber id# 35292939. mumbai mirror.

Hello,
Please be advised that my mumbai mirror subscription (subscriber id#[protected] mumbai mirror, has not yet received. it was supposed to be delivered with effect from 01. august.2016.
Subscriber id# 35292939. mumbai mirror.
In spite of repeated calls to[protected],[protected],[protected]and email to crm. [protected]@timesgroup.com, as on today (23. august.2016), my mumbai mirror has not been delivered yet.

Every time they assure to sort out the issues within a couple of days, till to-date the matter has not yet been rectified.

Will you be able to give me the contact information of which responsible person to be contacted to sort out above issue.

Regards,
Mercy abraham

my id is33278893 and the paper was not delivered regularly ( missing 1 or 2 days and after complaining to the agent the paper was delivered from the next day)But now the paper was not delivered since 1-12-14 and no amount of complaining to the agent has resulted paper delivery.What I am asking do we have to run after the agent everytime paper was not delivered .Is it not normal to expect that paper will be delivered everyday during...

I have subscibed two deals for an english and a hindi newspaper with the times group.
I have paid the amount for the deals. The coupons recieved say that I do not have to pay any other amount to the vendor. But the vendor is asking me to pay Rs. 500 for each deal to him. When I confronted him saying that the coupons say not to pay you anything he threatened that he will not give the newspaper.
Consequently I called up The times of India customer care cell and it has been two months now. The issue still persists and the vendor is not givin us any newspaper also.
Kindly help.

I am writing this complaint after getting immensely frustrated with Times Group Magazine Department. I have subscribed for Top Gear and Lonely Planet magazine for the current year and had applied using a promotional offer. I was supposed to receive 10 movie DVD's as a subscription offer with Top Gear. I was supposed to receive them by end of January 2012.

But then I never received the dvd's. Calling in mumbai office the only response I get is you will receive them by end of this week, but that never happens. I have raised countless complains in this regard. Now they have even started to shirk their responsibility saying that Pune office is responsible. No one in Pune office cares even to answer the phone. Logging any queries or complaints online is also of no use. No one resolves those or least bothers to see them.

I just can't believe I am suffering this bad treatment from one of the elite organisations in India. Even government offices work better.
I request all those reading this to stop buying times group products. These people print about the wrong doings of others in their newspapers but continue to do so openly themselves.

I would request times group to resolve my complain if they have any shame left.

Customer code: [protected]

Order no.s:
[protected] Lonely Planet
[protected] Top Gear

Hi,

I am from Mumbai city and I have purchased 1 year subscription of 2 magazines (Top Gear & Lonely Planet) from Times Group. I have made at least 6 complaints to the customer service of timesgroup that the magazines are delivered only after 20th of a month instead of within first week of the month. Also the magazines are in used condition. In last month, I got magazines with prints of fingers dipped in oil on many pages so I believe the magazines were used by some mechanic.

Service from TimesGroup is really pathetic and their customer service is not taking any actions after so many complaints. I am not sure how I can take some legal actions against Timesgroup. I strongly suggest all the readers to never go for magazine subscriptions from timesgroup.

-Hiralkumar Parikh

I have renewed my Lonely planet subscription with the times group, order no[protected]. The subscription period being 1/7/2011 to 1/6/2011.

I have been facing issues where I am not receiving the magazines. I have not received my copies of the lonely planet since the subscription started. If I need to followup on the issue every month, I rather have my money returned and I can buy the magazines off the stand instead. Can you please look into this at the earliest and ensure timely delivery of the Lonely Planet magazine.


Thank you,

Regards,
Dina

Hi,
My complaint is self explantory as can be seen in the mail below addressed to the CEO of the Times Group and copied to host of other senior excecutives.
Regards
Mario



[protected] Forwarded message[protected]
From: Mario Joseph DSouza <[protected]@gmail.com>
Date: Thu, Aug 4, 2011 at 8:41 AM
Subject: Re: Non Receipt of Gift: Customer ID 28375477
To: Jaideep.[protected]@timesgroup.com
Cc: [protected]@timesgroup.com, Subscription <subscriptions.[protected]@timesgroup.com>, Smitha Kulkarni <smitha.[protected]@timesgroup.com>, jyoti.[protected]@wwm.co.in, [protected]@wwm.co.in, tarun.[protected]@wwm.co.in, ronitaa.[protected]@wwm.co.in, peter.[protected]@wwm.co.in, nicholas.[protected]@wwm.co.in





Dear Mr Bose,

I am writing to you with respect to the free gift that your magazine Good Homes advertises for. It states a 3 piece Duvet set. What is actually delivered is a quilt cover and two pillow cases. Nothing Duvet about it. It is like advertising for "three pillows" and delivering Pillow cases!!.

This is a clear case of misleading the customer and it amounts to fraud when the Times Group team remains silent as can be seen from the chain mail below. The only person who speaks and responds is Ms Smitha Kulkarni based out of Bangalore who really is in no position to address the issue. Those above her are conspicous by their silence including the editor of the magazine!

I find it strange that an organisation like the Times Group should remain silent and not even respond to a customers complaint, that to one accusing them of virtual fraud. Surely somone needs to answer. Arnab Goswami throws questions at people and expects answers the same minute but the Group when questioned themselves chooses not too respond. Guilt can be the only reason. Misleading customers followed by acts amounting to cowardice is not something that the Times Group should be proud about.

I trust you would help in getting your team to get their act together.
My order no was 17252773.

Warm regards,
Col Mario D'Souza
0 [protected]

I had received a call from this number[protected] at 4.08 p.m today i.e. 03.03.11.
I was busy in a meeting and the executive on the other side from timesjobs.com wanted to speak to me for registration.
I wanted to ask what is this call regarding ,the bluntly he called me “BLOODY FOOL” AND BANGED THE PHONE.
I thought that times group being a well reputed group, hires this kind of cheap employees who are so capable to even abuse the customer they call.
Moreover you don’t even find any body senior there who keeps the check on these cheap, illiterate employees you hired.
And a little while later i again receive a call from from time jobs .com registration deptt.[protected] Mr Rahul. Though the number seemed almost the same and i am sure Mr Rahul may the person who called me or he must be knowing the person. Who committed this act.

Further i have decided not to keep silent. I am putting this to consumer forum in the same mail.
And if i don’t receive a call regarding the update / action taken within two days from today, I would be lauching an F.I.R against you people.
Hope to hear from you soon.

Jasbir Munjal
[protected]

Today: 13-DEC-2010

The "magazine subscription" business of Times Group is a extremely mis-leading and fraudulent. They promise exciting gifts but do not intend to deliver them at all. Only if you call them a million times you may be lucky to claw out your promised gift. Read on to know more.

My name is Apurva and i am a management researcher in Gurgaon. I signed up for a 2 Years subscription for the "Lonely Planet" Magazine in the last week of Aug,2010. The offer looked quite tempting as it required a payment of INR 2500 (approx) and promised to deliver 2 years magazine subscription + an original Hidesign leather hand bag (worth INR 3500). I was promised that the subscription would kick off in the month of Sept,2010 and the free gift would be delivered within 4 - 6 weeks.

I was glad to receive my promised copy of the magazine in the month of Sept, 2010 and i looked forward to receiving the Hidesign bag (which i had intended to gift to my wife in early November 2010). I waited until the mid-October to check on the leather bag and then i called the helpline number. The executive asked me for my cell phone number and confirmed that the gift was still on its way an would be delivered in the next 7 days.

I waited for over 10 days and then tried calling again, this time a different executive checked again and apologized for the delay. I mentioned to her that i intended to gift the bag to my wife and it would be great if she could ensure that there was no further delay. At this point i was again promised that the bag would be delivered in the next 8 - 9 days. After being fooled again i waited for another 10 days but to no avail.

I was quite frustrated with keeping track of the gift i deserved in the first place. I called the helpline again and demanded that i get to speak with a senior executive and my call was transferred to one Mr. Anil Singh who claimed to be the head of operations (i am not sure of the exact designation he mentioned). After listening to my problem he promised me a prompt resolution (by 26th Nov,2010) and made tall claims of how he would treat this experience as a case study with in the company. At that point i felt like this issue would be resolved but i was so stupid.

Mr. Anil Singh had not only lied to my on my face but also never bothered to inform me about his failure to fix my issue. On the eve of 26th Nov, 2010 i called again and demanded that i get my full refund but Anil was hell bent on getting me to settle with a horribly delayed gift.

I have had atleast 10 email communications (i have all the copies, if needed) with Times Group and Mr.Singh to refund my money but they are just not listening. As a consumer its extremely frustrating to deal with like Mr. Singh who take people for a ride.

I request this forum to condemn such acts and take stringent action against this individual and company (both).

My issue is still UN-RESOLVED!!

I have subscribed three magazines of times group in the month of Aug/Sep by timesshopping online and made payment also online. the three magazines are:
My customer ID 27482992.
1. Lonely Planet
2. Good Homes
3. Home Trends
From october 2010 they have to send me copies of my issues but when they didn't send me by 10th of October I called them on 11th. They gave me complaint no. 332571.They promised me to send my copies within 2 days but after a repeated calls nothing happens.
On 22nd Oct. I got email from timesgroup that I will get the copies in 3 working days. upsmail service also mail me and promise me to get the copies within 3 working days. but till date I didn't get the octobet issues.
Please do the needful.
Thanks
HIDAYAT MAHADIK
21 SAUDAGAR MOHALLA, BHIWANDI-421302
MOB.: [protected] / [protected]

I have a receipt by Simply Marry (Times Group) Number 57222, which states two advertisements each 8" * 8" and a gold plus plan. I have been commited again by Mr. Pankaj Sharma and Miss Simran Arora (Quality Analyst). Miss Pooja Jha (CRM Head) is now refusing to the same. I am not even getting the chat service as well. No one is responding properly on chat as well. they donot answer on customer care chat.

Under are the email addresses to whom I have sent the emails several times, but no action.

us.[protected]@indiatimes.co.in, international.[protected]@indiatimes.co.in,
gautam.[protected]@indiatimes.co.in, hetal.[protected]@indiatimes.co.in,
ashish.[protected]@indiatimes.co.in, amit.[protected]@indiatimes.co.in,
sanjay.[protected]@indiatimes.co.in, prashanth.[protected]@indiatimes.co.in,
malar.[protected]@indiatimes.co.in, parivartan.[protected]@indiatimes.co.in,
sangram.[protected]@indiatimes.co.in, leena.[protected]@indiatimes.co.in,
mala.[protected]@indiatimes.co.in, samiksha.[protected]@indiatimes.co.in,
gaurav.[protected]@indiatimes.co.in, swati.[protected]@indiatimes.co.in,

mekhla.[protected]@indiatimes.co.in, kajal.[protected]@indiatimes.co.in,
ramya.[protected]@indiatimes.co.in, [protected]@gmail.com,
anoli.[protected]@indiatimes.co.in, burzeen.[protected]@timesgroup.com,
stanley.[protected]@indiatimes.co.in, gaurav.[protected]@indiatimes.co.in,

dinesh.[protected]@timesgroup.com, [protected]@serco.com, marcus.[protected]@serco.com,

warren.[protected]@serco.com, tim.[protected]@serco.com, mark.[protected]@serco.com,
adam.[protected]@serco.com, douglas.[protected]@serco.com, [protected]@leisure.serco.com,
brian.[protected]@serco.com, emma.[protected]@serco-ap.com.au, hala.[protected]@serco.ae,
amit.[protected]@timesgroup.com, [protected]@simplymarry.com, nikhil.[protected]@serco.com,
[protected]@simplymarry.com


Kindly take an action and get the issue resolved.

I have been an avid reader of the TOI since i started how to read..I have shifted my base to Shalimar garden, Shahibabad (UP) recently.from New delhi. What I found about the unprofessional approach towards the newspaper delivery by hawkers that's very frustating.. No hawker has shown promptness to deliver the TOI to my residence i.e. B-112, (A-3), Shalimar garden Extn II, Sahibabad..I appeal The Newspaper sales department to please arrange the paper deliver at my home ASAP..I have to miss the news at present bcoz of the unprofessional attitude shown by vendors..as I called him many times and he assured me to drop the paper but to no avail till date..thanking you..
--- Pushpendu Mishra
Mobile-- [protected]

WE HAD BOOKED A STALL AT TIMES JOB FAIR HELD IN PATNA ON 21ST JUNE, 08. WE HAD PAID 11, 798/- FOR THE SAME. WE WERE ASSURED THEY WILL PUBLISH ADDS IN TOI, HINDUSTAN HINDI, PRABHAT KHABAR. HINDUSTAN HINDI HAS GOT THE LARGEST READERSHIP IN BIHAR SO SEEING THAT ADD WOULD COME IN HH WE BOOKED THE STALL. BUT THE ADD NEVER CAME OUT SO WE REFUSED TO PARTICIPATE IN IT EVEN AFTER WE HAD PAID THE ENTIRE AMOUNT. THE PEOPLE FROM TIMES GROUP TOLD US THAT WE WOULD GET A REFUND ON 23RD JUNE (AS 21ST & 22ND WERE SATURDAY SUNDAY) BUT TILL NOW WE HAVE NOT GOT ANY REFUND AND WE ARE JUST BEING DILLY DALLIED. PLEASE DO SOMETHING IN THIS REGARD. YOU CAN CONTACT ME ON [protected] OR [protected]