Twid Pay Complaints & Reviews

My money is debited but my ticket is not confirmed.

4/4/23 after the some grocery items purchase from Jiomart Application try to pay the amount through UPI and select Twid for money transaction . After the UPI transaction process amount Rs 1778.83, UPI transaction ID[protected], amount debited from my Federal bank account (Screenshot of Gpay is attached along with this mail)but order not placed. On same day i register the complaint in Jiomart customer care and get the ticket no[protected].and on 5-4-23 call from jiomart received and executive said payment credit back in your source account with in 7 working day and give assurance the payment credit in my account with in 14-4-23 end of the day. But till today the refund not generated from Twid. So from Jiomart advice me to contact Twid for the refund

Please thoroughly cross check the below details and do the needful to refund the cash Rs-1778.83/-

Please cross check below details

Amount-1778.83/-
Date-4/4/2023, Time 21.55 PM
UPI Transaction id[protected]
Transaction [protected]@yesbank
Transaction [protected]@okicici

Complaint mail send to twid pay support team but and get the mail from there end a complaint number Ticket No-27561, and they request the screenshot of fund trasfer. On same moment i replay to them the trasfer screenshot and message from twid on 4th april 2023 regardind the refund. After 2 day no information from there end.

Please give a twid custmer care number it not availble in website.

Akhil Mohan P M

Dear sir,
i had done a transaction on jiomart on 1st april 2023 for amount 1427 through twid pay account. I had received the message that transaction failed and refund will be given to my sbi card with in 3 to 7 working days . I had not received the refund amount yet i had mailed twid pay customer care several times and there is no proper reply from them.I had attached the message and mail received from twid pay with this complant. Please do the needful.