Wurfel Kuche Complaints & Reviews

I've been to Wurfel Kuche - First Leap Studio (Whitefield) on 25th Jan' 2017 for Modular Kitchen and Wardrobes. The director (Vipul) briefed me on the products and suggested me to pay token amount to start initiating the design process (FAQ's on the website does not state this). I've made a payment of Rs10K and received the receipt (which do not state non-refundable). Few days later an engineer visited my flat and took...

We chose Wurfel believing it was the best in modular kitchens. This was meant to be a special gift for our mother and was one of the biggest investments in our new home. After finalizing our requirements, we were asked to sign a technical dossier, which we naturally assumed reflected everything we had discussed. Unfortunately, what followed was a series of serious disappointments:

Missing Breakfast Counter: Despite clear on-site markings, the breakfast counter was completely missing in the final delivery. Wurfel blamed an ex-employee for the oversight and claimed there was nothing they could do.

Incorrect Measurements: A significant section of the kitchen—a full cupboard unit—was left out due to faulty measurements. This was only rectified after numerous follow-ups and calls.

Unfair Charges: We were expected to absorb all shipment and installation delays. Yet, when we delayed the project by a few days, we were slapped with steep factory storage charges. The double standards were frustrating.

Countertop Disaster: We purchased the countertop stone directly from Wurfel’s recommended supplier to avoid their markup, and initially intended to use our own fitter. Wurfel refused to cooperate, forcing us to go with their recommended fitter—at nearly double the cost. That fitter completely botched the job: black marks on the white stone, poorly executed joints, discoloration along edges. Even Wurfel’s senior team, including the founders, admitted the stone was ruined. However, since we didn’t buy the stone through Wurfel, they refused to replace it—offering only to cover the installation cost. Their proposed solution? “Live with it for a few years and change it later.” Imagine moving into a brand-new home with a kitchen already damaged.

Post-Installation Silence: Once full payment is made—prior to delivery and installation (big red flag) —getting any post-installation support becomes a serious challenge. Communication is minimal, accountability is absent.

For something that cost nearly 15% of our total construction budget, this entire experience has been disheartening. While the material quality appears decent, the service, coordination, and professionalism of the Wurfel Goa team leave much to be desired. Proceed with extreme caution.

I have placed and order and processed the advance in November 2022 for my kitchen and wardrobe. This is at the agency on 12th main Indiranagar (Incaa Studio) This project is still incomplete in June 2023 and the products installed have either stopped working in part or are incomplete or very poorly executed.
I have tried and escalate the pending issues with Kaushik from your team at Indiranagar; sadly it is yet to be resolved. Wrt this account there are still matters pending and we have no clarity on the completion date. The order was placed and paid for in November 2022 and as you can see from the trail details below - it is far from completion. The handling of this and the finishing in the job executed can be categorised as poor at best.

Majority of the wardrobes installed dont close and all of them rattle. When i escalated this to Kaushik - he said that installation is not under purview of Wurfel. He has repeatedly told me that the problem is fixed - when i have on multiple occasions shared videos of the units not working.

1) The chimney hood - I have been flagging this to team since february in writing - saying that the pipe is not provisioned for. It has fallen on deaf ears. I have paid for the unit but till date i dont have one installed. For this matter, your team dragging its feet to close is shameful.
2) The Mirror wardrobe - the shutters are not aligned and we have complained about it at least half a dozen and teams have come and inspected it and told us it has to be fixed every time. But nothing is done. Do you intend to fix it ?
3) The MBR wardrobe - The shutters are not fixed right. The wardrobe is 2 feet apart from each other and when the shutters are open there should be a symmetrical gap from top to bottom. This I was under the impression is the finishing and detailing I signed up for. Do you intend to fix it ? By when?
4) The closet in the passage - the shutter does not close properly and is open from the centre. Signalling a bent board being used. This also has been highlighted to the team. Do you intend to fix it and by when?

I have asked then for the escalation matrix for Wurfel India mutiple times only to be shared random names and numbers. The overall finish of the project is poor. Going ahead with this brand was a mistake. I really wish i knew of the terrible service that has come to be associated with them. Just disappointing and sad.