Byjus — 4 years class vi to x pgme: cancellation and refund

Address:

122018

1. Last week of may 2017 byjus representative, sh aman malhotra visited my house and impressed upon my wife, mother of arnav mittal to enroll for a subject pgme of 4 yrs at a price of rs 60000.00, he took a cheque for rs 10000 and for balance payment, he got ecs mandate signed from her.
2. Tablet was received on 24/27 may2017. They, arnav and his mother came to my place of posting, guwahati during summer break on 30 may 17.
3. First week of june 17, arnav attempted some lessons and tests and did not find interesting. Aman malhotra was contacted and requested to cancel the enrolment of pgme which he resisted initially and subsequently on our insistence for cancellation he agreed and told us that byjus a/c manager will get in touch with us and to do formalities to cancel the enrolment and refund the amount.
4. Manager never got in touch with us. We reminded him and others referred by mr aman telephonically in following weeks. Having received no confirmation of cancellation and refund, we emailed the request and stopped the payment of further emis through bank.
5. Now, almost 7 months gone, no confirmation is received. Emails sent earlier were fwd to their management but to no avail.
I request through this consumer forum complaint to direct the company to refund the rs 10000.00 collected and to take back their tablet please. I also further request in public interest to investigate and audit the byjus functioning where they lure unsuspecting parents and financially victimise them.
Thanks,

Regards,
Col vk agarwal
Arnav’s father
[protected]
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