Byju's — 7th class sd card not received

Address:

New Delhi, Delhi

My ward had enrolled last year for 3 year Byju's program and a lenovo tab with sd card was sent. Now when she has moved to next class we realized that one of the SD card is missing in the package. She does have clas 6th and class 8th SD cards but class 7th SD card is missing. Spoke to their support team multiple times and during last conversation was promised that class 7 SD card will be sent again. However, it has been 2 weeks and there is no progress. I have written multiple emails to Byjus and now they have stopped responding altogether. I am extremely disappointed the way Byju's has handled this issue and I will ensure that I do not recommend the product to any more relatives and friends going forward if this is still not resolved. Having paid 50K rupees, I am surprised they are dealing with a parent on a genuine issue and not willing to promptly address it.