Byju's — Avoiding My Request of cancelation By Cheating

The staffs members of byjus are avoiding my request of cancelation of the course (11 th and 12th Jee) although having in still trial period only .So basically they are trying to postpone my request till the trial period ends .
The tablet from byjus was delivered to me on 17th Jan 2021 and Today's date is 29 Jan 2021, So i am still in the trial period (As they have 15 days of trial ).

Since I can't edit the attachment or statement which i have written here now
So I am attaching today's date and the delivery date below

So Team Byjus, Do something about it