Byju's — Awaiting refund of 8k since 4 months

We have initially opted for byjus emi option and so paid down-payment of 8k.

After making the payment of 8k, we thought of making lumpsum pymt of 43k thru credit card emi option with 0% interest option thru HDFC credit card. While making the payment thru credit card we were told that the interest charged by bank will be paid by byjus and was also assured that we would be getting the down-payment back into our account.

After the transaction, a total amount of Rs36039.30 was deducted from our HDFC credit card.

It is been more than 4 months now. We neither received our down-payment amount nor the cash back amount assured byjus.

Requesting you to please look into this asap.