Byju's — Books not delivered

Wrt registered mobile no [protected], of Navya Sharma byjuice was subscribed for Std 4 to 10. The address was updated of Surat Flat H729, RAJHANS SYNFONIA, Aabhva Vesu road, Surat several times...for delivery of books for Std 8.
First they told only soft copy will be provided as these books which were provided in earlier classes were complementary...then on further communication they sent the books to Navi Mumbai address twice which were not accepted... Byjuice is unnecessary delaying delivery of books ..so tell them to refund for the remaining classes amount if they can't provide the services they did in first few years