It is for your kind information that one of your counsellor of Kolkata named Md. Asif fraudulently mislead me to admit my child miss Nadira Yasmeen in online classes of your company and mislead me that if the classes are not up to the mark you can discontinue the course at your own will after a fortnight or next month.
I did not find your online classes up to my expectation and my child miss Nadira Yasmeen was also not satisfied with nature of online teaching by your company, so, I approached your counsellor Md. Asif for discontinuation of the course as well as stoppage of further installment to be paid to your company on mobile number - [protected], he advised me to make application at my bank branch i.e. Axis Bank Dhanbad for stoppage of installment but it is regretted that my bank did not comply my request and advised me to talk with your call centre.
When I connected customer care of your company they did not replied to my satisfaction, they told me that some IIFL company had paid full amount of the said course to your company on account of load against my name on the basis of false agreement submitted by the said counsellor, Md. Asif of Kolkata on my behalf, it is totally false as I have not signed any agreement paper with said financial company.
So kindly look into this matter and take strong action against said counsellor who fraudulently submitted false agreement on behalf of me, and initiate some concrete step to stop monthly deduction of installment from my account as well as refund of 1st installment.
Expecting early necessary action otherwise I will go to consumer forum for said fraud done by your counsellor as well as your company.
We have made a complaint to [protected]@byjus.com on 27th of November but got no response from them. Was this information helpful? | 
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