Byju's — Byju's company not cancel my loan

Dear Team,

Student Name - Preety Gour
Register Ph. No. -[protected]
Register Mail Id [protected]@gmail.com
Mother's name - Rajesh kanwar
Course - byjus classes
Date of Registration - 10 Oct 2022
Full Course Price - 76000
Down Payment - 5000
Loan Amount - 71000
Order Id - SO-[protected]
Date of Course Delivery -10 oct 2022
Date of Cancellation - 20-nov -2022

I hope you all are doing well !

My name is Rajesh kanwar mother of preety gour .

Through this mail I want to cancel the subscription of my daughter preety gour as per
the policy of 15 day cancellation period from the date of delivery program
I informed mantor and your counselor as well but not getting any proper
response so writing mail here
reasons are given below:-
1. As per commitment mentor support is Nil.
2. No live classes scheduled as well which have given us on joining time

3. My daughter is not taking interest in Program due to lack of doubt solving by
byjus.
4. Syllabus is Different from coaching Syllabus.
5. And I'm also not satisfied with a program which is more helpful than
tuition.
6. Monthly EMI is very heavy for me, I can't afford this much.
7. more important u guys never care about customer satisfaction at all

I request to you please cancel my program immediately and effectively
from today, and initiate the refund in my account that given below and
closed the loan
Byju's not cancel my loan and not properly response, Byju, s Wale loan cancel nahi kar rahe hai unki wjh se mera civil score kharabh ho gya hai mentor jwab nahi de raha m bhut pareshan ho rha hu mujhe yh NOC bhi nhi de rhe h or na hi loan cancel kar rahe hai fraud hai yeh log