Byju's — Byju's Mis Selling & Cheating

I had put inquiry for my 6th(Maharashtra State Board) Standard daughter on Byjus app. The salesperson (Aditya Hudar-TNL[protected] Senior Education Counsellor) had called me and fixed an online appointment with the child. After detailed discussion, he had given us the quotation for one year and three years course. We wanted to go for one-year subscription and if the child is comfortable with it we will continue it further. Aditya said with a discount he can make it a minimum Rs. 27000/- with only wifi TAB and Rs. 30000/- with wifi and calling TAB. We decided to go with wifi and calling TAB with Rs. 30000/- for one year. He quoted the market price for wifi and calling TAB is Rs. 16000 in his quote.

I paid Rs. 30000/- on 25th Sept 2021. We were waiting for TAB to come and course to start but after 5 days Aditya called me and said you have to pay additional Rs. 4000/-. Whatever cost was decided I had already paid then why should I pay additional Rs. 4000/-?. He had given some illogical justifications like the system is not permitting discount and minimum Rs. 1000/- you have to pay I can not reduce it further. Without having my fault again I paid Rs. 1000/-.

After few days we received the TAB and we got surprised because TAB was only wifi TAB. I specifically agreed for Rs. 30000/- quote for wifi and calling TAB since we don't have wifi at home. I tried to contact Mr Aditya so many times but has not responded to my calls. I tried to connect with him through the customer care team and mentor of the child but he never responded. It was pure misselling and cheating done by Mr Aditya Hudar and Byjus team. This experience was really mental harassment for us.