Byju's — byju's no response or action from byju's on the request of cancellation of order no.[protected],[protected].

suhas kognole

from Pune, Maharashtra

Address:

411062

Hi,

I have taken the byju's 15 days trial pack scholarship plan for my daughter surabhi suhas kognole for class iv and v and based on our observation we decided not to continue with the product and raised the cancellation request
On 18th july 2019. After that we have taken multiple followup with byju's team and every time i explained my complete story and the problem area and each time i got same answer that we are looking in to your request and we will get back within 48 hrs but this was never happen.
Now i am very much frustrated and just want to get refund of our deposit amount rs. 3500.
Also the important factor is, application got disabled from our tab after 15 days i. E on completion of trial period. Also on 2nd august 2019 my first installment also got deducted from my bank and still i am paying to the byju's for disabled application.
I request byju's that we don't want to continue with byju's education application any more and want to get back my deposit amount and paid installments deducted by the capital float.

Thanks,
Suhas (Suhas. [protected]@gmail.com)

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BYJU's customer support has been notified about the posted complaint.

Aug 08, 2019

Updated by suhas kognole Also want to notify that this looks like all marketing policy, because for getting the first appointment BYJU's takes multiple followup in a day and do their best to get the appointment with the Parent.
On their visit they only tells you the things which are more enough to attract a parent and child and not clarifies the hidden policies of the BYJU's with the customer.
Customer keeps trust on the wording and the promises given by the sales executive/ or the Councillor.
They completes the all process of making the ECS and payment of deposit amount very fast and promises that he will be their to resolve all queries and doubts.
The executive says that you can use trial period and if you feel that you don't want to continue you can cancel the order.
He takes followup till you get the welcome kit along with a Tab.
After some days if you want to cancel the product you will not get any response even after multiple followup call he cuts your call and no single call back after this.
And once you cancels the order you have to take multiple followup to know the status of you cancellation request and refund of your money and you got to here multiple surprises in the form of the BYJU's policies.

This is not happening good considering the India's Primary education system. Company is forcing their policies to the customer. This policies must be reviewed by the Ministry of Education and should take proper steps on this strict polices regarding the cancellation of the product services.

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Comments

Dadasaheb Kachare

from Gurgaon, Haryana

Had purchased byjus. the response before selling the product and after making the payment is totally different. I suggest not to go for the byjus as is not o[censored]se and worst and wastage of money. If anybody has money to waste and make future of there child blank they surely can go for byjus.