Byjus — Byjus Product Cancellation-Reg.

Address:	Pragathi Nagar, Hyderabad
Website:	www.byjus.com

Byjus sales representative told that the product is valid for 5 years and mentor will teach child 1 hour per day on daily basis to student through online. However, one mentor namely Mr. Girish is telling differently as they will not call on daily basis and validity of product also expires on yearly basis. So I have raised cancellation request on 31st Oct'21. However, mentor was not accepted the return as cancellation leads to his rating. So He rejected the cancellation. on 5th Nov'21, received call from Byjus mentors stating that we need to teach my children and they will attend weekly once a call. As per Byjus return policy is 15 days for accepting the return. Still they are not accepting the return as they are cheating with customers. They are not behaving as mentioners. I have paid Rs. 77, 000/- for the product which is valid for 5 years through HDFC credit Card EMI options.. So Please refund the total amount.