Byjus — Byju's Refund not being processed!

Address:	bangalore
Website:	byjus.com/?utm_source=Google&utm_medium=CPC&utm_campaign=K12-Byjus-Brand-Desktop-India&utm_term=byju%27s%20website&gclid=Cj0KCQiA7YyCBhD_ARIsALkj54r7MZimwIKX8bsRIKQoKbabz0OdxrwzLQclRHaRSb5aMOU

When I opted byju’s product for my nephew studies I thought services will be good, being a SRK as an ambassador. They told me each and everything on a call and in the zoom session which was good experience, there was clause where BYJUS commit 15 days of trial period, I thought my nephew will use it. But after 10 days due to some issue my nephew had to go out of india. Hence there was no use for me to pay more to BYJUS so I requested BYJUs to cancel it under 15 days trial period. Now if I talk about the after-sale services pathetic
every time I call them, there IVR say’s we will call you in 15 min but the call we get after 2 days
there cancellation team took 5 days to call me back
when is justified my reason that am not able to take the byjus product so they are arguing with me.
they are asking me that they want to talk to a child, I told them that why do you want to talk to child because at the end I have to pay the money and I don’t want your product, still they insisted and told me that they will forward my request now its been more than 15 days. And am still waiting for there call.
even if they call you in 15 or 20 days and proceed your cancellation, they will ask us to courier there product to there headquarter and the fee of the courier service is also not going to be refund by byjus
I hope after reading this they will do something and call me

Name - Gaurav sharma
mobile no.- [protected]