[Resolved]  Byju's — byju's tablet course/ cancellation and refund policy

Address:

Bangaluru, Bangalore, Karnataka

I have applied for the cancellation and refund for the byju's ias tablet cource.
1. I took the counselor advice in the first week of november.
2. I followed the steps suggested by counselor to enroll for the course.
3. Before submitting the registration form and nach agreement i requested counselor that i may not be able to take the course immediately because of my job so i want to stop the process.
4. He asked me to complete the enrollment process by submitting the required documents then only he will be able to help me in applying for the cancellation.
5. I followed the instructions counselor gave me for enrollment and i submitted my documents and details.
6. I received the first kit from byju's on 26/nov/2018 after which i didn't receive any materials from byju's.
7. I started receiving the mail from byju's from 6th december.
8. I was calling my counselor from the day i asked for refund i. E, before i received the kit. I was been told that the cancellation is in process and i will get a call from the team but i didn't get.
9. I contacted with abhidha from byju's finance team as my counselor suggested. She said that the cancellation process is going on it might take 15 days (Twice i got the same reply). After which she didn't responded to my call neither message.
10. Then i got to know about byju's cancellation and refund contact details from internet. Then i tried calling the cancellation team for help as i didn't get any confirmation for my cancellation/refund.
11. After continuous call with byju's cancellation team i was suggested to drop a mail where i want my refund amount.
12. Again i was suggested by cancellation team to get a proof that i have requested for cancellation in month of december. Because i lost my previous phone from which i have requested for cancellation i dont have any text message proof with me.
13. I have made a down payment of 12, 500/-, from the two months i didn't pay the emi amount (Every month some amount is been debited from my account as a penalty fine for not paying the emi). I informed same things to my counselor several times and also i informed the person (Bt-byju's - [protected]) from whom i received the emi payment message.
14. Now team is asking me to pay the 3 months emi amount instead of refunding my amount. Where as i asked for refund before starting of my first month emi process (Before the enrollment).

Please take a necessary actions towards my refund.