Byju's — cancel order no[protected]

Address:

New Delhi, Delhi, 110084

We have ordered the Byjus Tablet learning program, but my ward is not able to understand the method of teaching of the video. I wish to cancel the order and surrender the TAB program, :

I have mailed twice to Cancellation team and support team of Byjus, and a token no-2479145 also given by prioritysupport team. but the byjus team is not interested to cancel the order and Mr. Rahul Dikshit from Byjus is called-up and try to conveyance/force us to use the TAB.

I am trying to cancel the order within Trial Period of 15 days, but Byjus team trying to pass the trial period so that they will not be liable for cancellation of order.

there is few reasons for this decision:

1. Video's are not useful, even after, watching the video and answer the questions of Byjus app, my ward is not able to solve the questions of the school book on the answer sheet.

2. at the time of meeting with Byjus representative, he told us if the child will not give the correct answer of the question, then a link will be automatically appear on the screen for the new video and after watching the new video a new set of question will be asked by the system, but the learning team at Byjus told me that the new video will be provided on the request of the member.

3. the consular of Byjus told that the parent can track the child's progress at any time, parents can track that how many questions solved by child, how many correct and how many are wrong. But the learning team told that the data is available with Byjus at there control center and the same will be provided to parents after closing of a month, means next month of the activity.

there is few more concerns because of all of that we are not comfortable with your suggestions given at the time of counseling, so My humble request, please Cancel the order without any more cross question and suggestions and delay and refund the amount remitted to Byjus.

Thanks and Regards

Rohit Jain