Byju's — Cancel the course with refund

I am writing to express my extreme dissatisfaction with my recent experience with BYJU'S. On 21 feb 2024, I purchased a course from your company after being assured by your counselor, Siddhant Singh, that the program included live classes. However, after completing the payment, I discovered that the course only offered recorded lectures.

This misrepresentation is unacceptable. I specifically chose BYJU'S based on the promise of live interaction.
Furthermore, I received a damaged tablet with my order. Additionally, it has been 56 days since I purchased the course, and I have yet to receive the promised study materials.

I have attempted to contact my counselor, Siddhant Singh, but my calls have not been returned.He also blocked my number.
Counsellor Contact no.:
Yaseen kacchi[protected]
Siddhant Singh:[protected]
order id: DO-[protected]
Was this information helpful?
No (0)
Yes (2)
BYJU's customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    BYJU's Address
    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
    View all BYJU's contact information