Byju's — Cancelation request not processed

Address:

Byjus tution centre ..siliguri

When I took admission for my son..naman. kankani..the councellors came and convinced a lot for four hrs they sat and said can cancel the course if not satisfied within 14days trial.. but not given any further information about how to cancel..when learn station was provided I asked the mentor how to cancel he said u can csll and cancel..even I called with 14 days.. the senior mentor said ok..processing ur cancelation request but not done..and now even q month has been over not processed my request and my charges even debited from my bank..and now the senior manager s asking me to pay the cancelation fee..it's disappointing me ..they are harrasing me on calls to pay.. the councellors even not answering my csll..no proper information was given to me ..and now even not refunding my money back nor stopping the EMI...plzz look into this matter ..I want my refund back of learn station and my EMI to be stopped...thecteam of byjusis very much bad