Byju's — Cancelation the Class & Loan

Address:	F402, Aarohi Elysium, Nr. Safal Parisar 1,
Website:	byjus.com

Hi

I want to cancel my son Hridhan's trial class of Byju's.

When your councilors Vashimbhai and Brijrajbhai came to our house, they told us that you can do Byju's trial class for 15 days, but for that you have to deposit 5000 rupees first, only then the trial class will start and after 15 days you have to cancel. If you want to do it, you can do it and if you want to continue the class, you have to take a loan. So we approved for the trial class and they did the procedure of the trial class at our home and also told them that I will call you daily via Whatsapp and solve any problem you have etc... But after started the trial class no one called us or consulted with us. So we are not satisfied with what they said so we want to cancel the trial class of our son. But we could not have any contact number of vashimbhai and brijrajbhai we contacted the customer care of byjus.

In addition, we have talked to different mentors on the phone in Byjus customer care to ask about the cancellation process and they also told us that we will process the cancellation as per your request. After that When we called the customer care to ask whether canceled the trial class and the loan? they said that you have not given approval for the trial class but have done the registration class, we were very shocked. But as we do not have the phone numbers of Vashimbhai and Brijrajbhai, we could not talk about this. Thenafter Vashimbhai contacted us and said that first of all we will cancel your trial class and loan only after you approve the loan, your trial class will not be canceled until then. According to Vashimbhai and others, we have approved the loan but till date no loan or class has been cancelled. And from the month of October we have EMI. will start, so we request you to cancel our process as soon as possible.

So I request you to cancel our loan and class otherwise I will take legal action against you.