Byju's — cancellation and refund

Address:

A-407 Bhakti Plaza, Bremen Square, Aundh, Pune, Maharashtra, 411007

Dear byjus team
This is the third installment that you have charged me for something that
Has not and never will be as it is not meant for ib curriculum
And the same was very well conveyed to kevin lawrence
And mentor prasad too.
Yet the cheques for the same has been debited and been withdrawn fraudently
Kevin lawrence does not answer or connect and after giving specific request to cancel the subscription on[protected]Till then the
Customer care had just verbally assured that the cheque for april will not get deposited)
I request you to refund me the entire amount and please do not try to deposit any further cheques or charge me any further
I dont know your cancellation process and also why byjus team is resorting to such practice...
Each time i call and have to repeat the entire story to a new person who has been trained to give standard reply
But no help!!!
Now i have been given the [protected] which does not exist and when i reported the same the operator said it exists (Thinks i am lying). After much deliberation
Was given another number [protected] which is ivr!!!
Hence whoever is reading this email please process my request for cancellation of receipt no tnl[protected] wef jan 2019 and refund me the complete amount