Byju's — cancellation and refund | |||
I have take the learning app for my son class 6th-8 package kerala state on march first week, which one marketing executive mr alwin came to my home. He assured me that if i wish to discontinue the app it is possible with in 15 days. I have given a cheque of rs 3500 and he takes signature in applications from me. After getting the product i feel my son cant go with that, with in 15 days i have made a call to mobile number given by the executive for cancellation. From then onward i am not using the product and keep it in packed I think they will return the amount of rs 3500 and will cancel my applications. They call once from there to discuss this and i express my difficulties. Then around one month i am in busy with a death of my relative. But in this period no communication done from byjus regarding this. I strongly think they will send back my money ans get back their product. After this on may 9th from my bank records i understand that rs 2625 was debited in favoring byjus from my account. Then only i have understand the cheating of this company.in the applications they have take my signature in nach for electronic payment. By using that they take my amount of rs 2625. I made so many calls to company person. They said that the cancellation was not effectively happened. So amount will debited in monthly rs 2625/month for 12 months). This is clearly cheating that taking mony for a cancelled product. And it is not used after 15 days grace period, (The company can check it).. I need justice and get back my amount (3500+2625) and should cancel the deal and with my signed nach immediately. Byjus prod idtnl[protected], empl id tnl[protected] alwin Was this information helpful? | |||
BYJU's customer support has been notified about the posted complaint. | |||
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2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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This is really cheating and so happen I may loss Rs 2625 every month for 1 year. So I need an immediate decision regarding this.