Byju's — Cancellation and refund

Address:

bangalore

One of the representative of byjus ( Mr Sriram) had visited our place for promoting the byjus online classes product for 11th and 12 th std. on 14th of feb 2021. He explained us every thing regarding the product. As our child was studying in 10th std.at that time of period we told him that we will pay the fees on the same day ie 14/02/21 but the 11th std classes we would like to start in the month of may ...so that her 10th exams will be finished till that time and she can focus on 11th std . and the demo classes of 15 days trial would start on that day onwards, . we also told him that we will confirm the date to when we will like to start.
He agreed for the same .
On 2nd of may we whatapp him to start the demo period . for that he replied back that it will start from 3rd may. So the classes started from 3rd may 2021.
on 12th may we replied them telling to cancel the product and pl refund our amount since my child was not able to follow what they teached..We mailed them many times to all the mentors who had intracted with us regarding this issue and to their support email also...but everything in vain...these people didnt even reply to all the mails marked to them.
We have even sent them the audio recording of the Mr Sriram agreeing to the 15 days demo trial...but that to also in vain...we made them many calls also but they said they cannot do any refund...putting all the blame on sriram and telling us their policy terms.
Regarding Sriram it is their internal matter ...that they should resolve it internally, we dont have to do anything on that...but we should get back refund as soon as possible.