Byju's — Cancellation and refund

I purchased the product some months back .I send the mail for byjus support team for refunding the amount but one of the person contact but she told refund is not possible because already months is over but i am paying 8000 per month emi. Now i don't want above product because i am facing financial issue and i am not demanding the refund for the months which i completed i just want refund of the months which are left and they are not helping me. They are not trying to understand the problem and repeating the same thing on phone calls. I think this is totally unfair. Please cancell the application and refund the leftover amount. my request id 24894754