| Address: | BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India. |
Dear Sir/Madam,
Recently we have ordered the BYJUS tablet learning program for our kid S.K. Aghilkiruthik for the year (2nd -6th grade) and paid a down payment of Rs. 5, 000/- online through the link generated by the education counsellor Mr. I. Karthik Pandian at the time of his visit to our home last Sunday (12.12.2021). Also, the documentation work for the remaining amount of 72, 000/-, IIFL finance EMI has also been arranged by Mr. I. Karthik Pandian.
Our child has gone through the videos of certain topics in Science, Maths, English, etc., but we feel that the language used in these videos is of high standards and our child is facing difficulty in grasping most of the concepts. Also it seems he is not interested to take this tablet learning program as well.
Yesterday 20.12.2021 (Monday), I have sent the cancellation request to [protected]@byjus.com and also through the support portal. Yesterday, evening itself, I have received the receipt of my request from [protected]@byjus.com with the request number 25895437.
As they said in the mail, I have not been contacted by any of the cancellation team member via phone within 24 hours.
Hence I request you to kindly process the cancellation before the 15 days trail period ends. Now we have packed the things well and the package is ready for the return.
Kindly confirm our cancellation as early as possible and process the refund request.
Child Name: S.K. Aghilkiruthik
Parent Name: Karthick Thangavel (Father), Subashini (Mother)
Place: Thanjavur
Order Summary: Attached here
Looking forward to hearing from you,
Regards,
Karthick Thangavel
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