Byju's — cancellation and refund request

Respected Madam /Sir,

I, Mr Faiyaz Q Mukri father of Miss Ayesha Mukri residing at Ebrahim mansion masjid mohalla uran 400702 raigad Maharashtra), who is an active subscriber of your Class 4 to 12 Byjus Self learning companion I would like to discontinue from all of its services by this month with immediate effect.

The sole reason for this particular discontinuation is that My ward requires all subjects to study but byju is just offering maths and science. Your executive had confirmed us that the left out subjects will also be active within a month which is completely a false statement. The other reason is that the content loaded in the tab is quiet different from the syllabus of school which we are finding difficult and confusing. It was asked at the time of demo itself. And the executive had said that it will be same as in real sequence in accordance of the syllabus in the books issued by the school. I would no longer require the services provided by byjus I am hereby requesting for the refund of the amount which we have already paid to avail the services. Kindly guide us about the procedure to return the kit that was received.

I request you to send me a letter of acknowledgment for the cancellation of my subscription. If there are any further notifications, I can be contacted via email at this email address.

Thank you for your patience. I hope to hear from you soon.

Sincerely,

Mr Faiyaz Mukri