Byju's — Cancellation and refund request - reg

Address:

BYJU'S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta MainRoad, Bengaluru. +91 9880031619

Reference request no. 43997666
Reference request no. 43997940
Reference request no. 43998192

With reference to the above, I have given the cancellation and refund request on my purchase (over phone, via email, via Byju's online forum). Details are as follows:

Date & Time for purchase: 03-Feb-2023 & 17.50 hours
Date & Time for cancellation request made: 03-Feb-2023 & 20.41 hours

Product purchase: GATE SD card Mechanical Engineering Eng 2024
Student Name: Prabhu A
Registered mobile number: [protected]
Registered Email ID: [protected]@gmail.com
Alternate mobile number: [protected]

Counsellors and support team told me cancellation can be done within 24 hours. They told me that the Senior team manager will contact me within 24 hours. I did not get a call from your side. Now 24 hours are over. Please check recorded Zoom meeting how politely and decent mannered counsellors talking while selling, Now I have a hard time to get any response from your side. If Byju's working culture is like this, how can I think about future courses? Customer relationships must be important and ethics professionalism must be followed. In Byju's norms also It is mentioned within 24 hours’ cancellation and refund can be done (please find the attachments). I have given a cancellation request within three hours. I strongly say that, don’t send any product to my address. I will not receive the same. I am also insisting that cancellation must be done immediately without delay. Please cancel my order and refund the amount. Please do the needful at the earliest.