Byju's — cancellation

Address:

Hyderabad, Telangana, 500072

I took the BYJU'S subscription in the month of Dec18. After 7-10 days of receiving the kit, I raised a request for cancellation as my daughter was not utilizing it properly. A lady called me and asked me to try for some more days. When I rejected as I will not be able to cancel the subscription after 15 days, she assured me that cancellation can be done at any time and i will be given full refund as I made the cancellation request before the given period of time, to which I agreed and decided to give a try.
Again within a week(22ndDec18) of our conversation, I sent a mail for cancellation as my daughter was reluctant to use the product. Since then no one responded to the emails. Now they are saying that the cancellation is not possible as the stipulated time period of 15 days is over.
This is not expected from BYJU'S. I lost trust in their service and I seriously dont recommend anyone to even try BYJU'S services. They are just money minded.