[Resolved]  Byju's — cancellation

Address:

Adimata Colony, Khordha, Odisha, 751017

Byjus has fraud counselors. One day a counselor visited me as i wanted some guidance about ias online course. He said me to register for their online course but i said i'd do that later as i had some problems then he insisted me to do that course. He said if i wanted to cancel the course i could call him within 15 days of receiving the study material. Within 7 days of receiving the study material i made a phone call to him to cancel the membership, he said me not to worry about that he would cancel the course immediately. Two days later i called him and he said that he had cancelled the online course and said i didn't need to call cancellation customer support and he would refund the amount within 15 days. 15 days later i didn't get any cancellation mail and i informed him about it but he said that the refund is under process. See how fraud he is. At the start of the next month i got a message from byjus for deducting the installment amount and i got worried about that then forwarded the message to the counselor. What the hell he was doing i didn't know. Then he told me to make the payment and they would refund all at once. I shouldn't have believed him. Then i called him many times but he kept saying that they would make the refund. It has been 3 months they have been deducting the money. I requested him many times and called customer support but they said refund was not possible. How fraud they all are. After some days when i told about the counselor to the customer support team, the counselor started avoiding my phone calls and didn't say a single word about the refund. I'm totally helpless now. No one of them didn't bother to help me.