[Resolved]  Byju's — cancellation delayed

Very unprofessional behaviour of the whole team. I got a call after i received my kit asking to speak to the kid. But as i am a working person i had told them to call on saturday on a specific time to speak to the kid. But i never received a call from them. The team had told me to return the kit if not interested within 15 days. Don't you think it is their duty to call on the 15th day or before that asking whether to continue or not. But no they never called, it seems it's not their policy. They called me last 15 days wherein i mentioned to cancel the subscription for which the executive asked me to write a mail. I did write a mail and i received a mail from the senior manager saying my phone is not reachable which is not right. They would have never called. Two days back when i spoke to the team raising my voice to speak to the manager. Then the manager called me and said that we cannot do anything. Your request was past 15 days. This is totally unprofessional. While selling the kit they were behind me continuously and now when i am telling to cancel it this is their behaviour. I would like to cancel this. Unnecessary i am paying for what i am not using. I posted the same in social media too and now when i want to see the comments it says the site is not reachable.