Byju's — Cancellation issue

Hi,

I have been following up on the cancellation since 45 days with the Senior manager Manasvi, she is just giving false promises and zero transparency with the way things are being handled, she keeps me blinded on what is happening with the cancellation, the loan department which is not Byjus arw behind me to pay for services that im not using and due to the cancellation delay that is being caused by Manasvi im being tortured by finance teams to do the payment.

I have done a 5000 rupees payment and 33000 loan taken.

Im worried that such a big company is totally dealing this so unprofessional way, and not even telling me why the delay and what needs to be done. I have given all the proofs infact thay have all my details bank, personal, passport, pan, aadhar, literally everything shared.

Regards,
Ragahvendra