Byju's — cancellation not given

Address:

1st floor thorat complex wardha, Wardha, Maharashtra, 442001

Hi i am damini nikhare i want to complain against the byjus because they are not cancelling my subscription the marketing couseller had given me word that they will ask me if i want to continue or not but they didnt call me and they also didnt solved my issues regarding the study. I told them i have a financial issues and cant pay the emi but they just dont want to listen the cause fully and told me that cancellation will not be processed. First they told me that cancel hojaega but then they said that we didnt spoke to you about this i really am going through trauma because they are giving me dhamkis that court notice will be sent to you. I cant focus on my study dur to all this please help me my mistake was just that i couldnt cancel the product before 15 days i called them on 15th night just that. Please help me cancel.