Byju's — cancellation of byju's education

vinay viswa

Address:

No. 4/1, Tower D, 2nd Floor, IBC Knowledge Park, Bhavani Nagar, Bangalore - 560029, Near Jayanagar Fire Station (Map)

This mail is with regard to my son v. Viswa chandra who has joined byjus course in the month of april 2020. With regard to this my son is facing some health issues (Headache and other difficulties) in attending the online classes recently. When we checked with our family doctor got an opinion they asked not to attend the online classes. As he is doing his tenth standard we can’t avoid our school online classes and we got a permission from principal of his school and kept reduced it from four hours to one hour with special permission.

He is undergoing treatment now. So already had a word with byjou customer care people and dedicated person nandhini who is taking care of my son’s online classes. They asked me to send an email for disconnection and cancellation of byjou online classes and as well as monthly ecs which is getting credited for every month.

Kindly need your support for the cancellation immediately and as well as make ensure no ecs payment should be activate effective from august 2020.in future if any requirment surely we will keep in touch with you.

But for the above one there is no step action taken they have not cancelled the package eventhough it is health issues. They are money minded business people

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BYJU's customer support has been notified about the posted complaint.

Aug 06, 2020

Updated by vinay viswa This mail is with regard to my Son V.Viswa Chandra who has joined Byjus Course in the month of April 2020. With regard to this my son is facing some Health issues (Headache and other difficulties) in attending the Online Classes Recently. When we checked with our Family Doctor got an opinion they asked not to attend the online classes. As he is doing his Tenth Standard we can’t avoid our School online classes and we got a permission from Principal of his school and kept reduced it from four hours to one hour with special permission.

He is undergoing treatment now. So already had a word with Byjou customer care people and dedicated person Nandhini who is taking care of my son’s online classes. They asked me to send an email for disconnection and cancellation of Byjou online classes and as well as Monthly ECS which is getting credited for every month.

Kindly need your support for the cancellation immediately and as well as make ensure no ECS payment should be activate effective from August 2020. In future if any Requirment surely we will keep in touch with you.

Waiting for your call and reply Email.

For the Above Email no response till now kindlu cancel the product package.

Hello All,

Why there is no update or any call from your side for the below issue. It seems nobody in Byjuce is ready to speak about the issues for which clients are facing; they are all concerned only about their business and money minded.

Suppose if i need to purchase a new one you people are calling me immediately and if there is an issues no body is turning out.

If this goes i am going to make it a public issue and release it in the press or media as my wife is Vice present in Indian press Reports Association.

Regards,

Vinay.