Byju's — Cancellation of course and canceling the emi

Address:

Pune

I wanted to cancel my course so I called the counceller and he told me that he doesn't know anything about cancellation he just does the admission and that he will update me regarding this concern. Then he didn't respond I called the mentor he told me that there was a period of 15 days which I didn't know anything about because the counceller didn't inform me /even he didn't know. I am calling the byjus team for 20 days there is no update and I can't even call then because they put on redirected recording which says we'll call you back in 15 minutes.