Byju's — cancellation of course

Address:	400060
Website:	byjus.com

Hello team,

On 3rd feb 2018, the school had approached by some mr prakash singh (Byju's academic counsellor) visited our house in the month of feb and offered the byju's course from the class 5th to 12th class course. Stating that use the product for a month and if you like it then we can go for the subscription of the course for the rest of the years.
Or if you don't like the product, then you just let us know we will come and collect the device and refund the cash for the device or courier the device to our cooperate office and we will refund the cash via your account.

A month after we received a kit and after a month we tried to reach out prakash, but there was no response from his side or nor he reverting back to text, somehow we finally manage to reach out the customer support and address our concern to cancel the course and stop deducting emi s and i am ready to return the study kit, also clearly told that my kid had not even using the kit for 30days and also clearly told not to initiate any funding from capital float as we are cancelling the byju's kit.

Meanwhile, we are getting charged from the bank, stating that we have applied for capital floating loan and they are recovering the loan from my account. This was pure fraud activity from the byju's side there was no such communication held between us and prakash during his visit to our home. We address this concern to our support mentor, they said they will not cancel the capital float loan process.

We raised this concern at month of june and we literally followed up with multiple people but there is no sign of solving this issue. Every time they give false promise and commitment. This is highly disappointing service from the byju's.

Without having any hindrance they started looting the money. Trust us, the customer support always gives a false excuse. Its been 4 months still we are facing the same issue.
Meanwhile, it was a clear case of misselling where customer was kept in dark regarding cancellation process & policy. Now we are getting collection calls from capital float & their rude behaviour & no. Of calls are harassing us.

They are not taking responsibility for the misselling & refusing to cancel the product. We don't want to continue but they are forcing the product on us. But they are sending us payment reminders by the advocate of high court for the one time settlement of the loan account. Despite of repeated informing they are not collecting their tablet. We are suffering a lot due to all this harassment.

If this problem is not resolving soon and continues to a few more days, then we are planning to go ahead with consumer court.

My contact no : [protected]/ [protected]