Byju's — Cancellation of course

Address:

6th floor, IBC knowledge park, Bengaluru, 560029

After calling by byjus representative we prepare but not sure for admission in byjus for my son name Zuhad Katewala. After forcefully conveyance we make advance of Rs.5000 by my credit card and paid the payment. But family not sure for this education and want to cancel the same. Then same day I request to the concern person Mr. For cancellation of course. He replied to me that you make a full amount cheque in favour of byjus and send only soft copy to me and he will cancel the course and refund our amount of 5000 rupees which is already deducted from my credit card. Without this procedure not able to cancell this course. As per instruction we have fullfill the same. After the same procedure his phone switch off and his whatsapp is also not responding. After we send a mail to customer support, customer care and [protected]@byjus.com but reply recieved only we tried to resolve your query and possible in few days or something. But no payment make since last 6 months.