Byju's — cancellation of my order no[protected] and refund of amount

Address:

Nagpur, Maharashtra, 440034

Dear sir/mam
I got my child, siddhant satish singh enrolled in in std-4th to std-8th in your courses through your executive ms. Pracheta. I have fulfilled all the necessities and also paid the fee in full of rs65, 000/-.

At the time of discussion with your executive at our home, we have clearly asked her that in case my child will lost interest in this course then whether any refund procedure is available? She replied "yes" and also said that we will defiantly refund your full amount what ever have been deducted.
We were very clear about this procedure and your executive had assured us that there will be no issue regarding this.

Nearly after one month of enrollment we notice that siddhant is losing his interest and then we had approached to pracheta through her cell no [protected] and to our surprise she straight away denied that she had ever promised her about refund.

Sir/mam, rs 65000/- is huge amount how can we invest if we had not been assured about refund? It means she had just make false promises to just get business in her name. I can understand that she is doing marketing but this is related to study/future of my child, i can use this money for my child future.
So its my humble request you to please consider my cancellation and refund my full amount of rs. 65000/- we are middle class family and rs. 65000 is huge amount so please do the needful.

One more request is please ask your executives to be transparent while dealing with parents because this might be business for you but for parents it is not. They have to invest hard earned money which are means for their kids.
Once again i request you humbly that please do the needful.