Byju's — Cancellation of Online Tuitions and Termination of Fees' Loan

I had subscribed to Byju's Online Tuitions for my son on 01st August 2023 and the agreed fees for Class IX and X was Rs. 60000 which was converted into 18 EMI on my ICICI Amazon Card. Of these, 07 EMI have been paid.

However, I have found the quality of tuitions very deficient and have written to them as well as called them multiple times for cancellation of the services.

There is no response from Byju's and the call center person obstructs any attempt to seek a resolution.

I seek the balance EMI be cancelled immediately from Byju's end.

Regards,
Vishal Desai