Byju's — Cancellation of premium of byju's learning app

Since the beginning we were not interested in the product but falling into the trap of Mr. Anish Narla we have paid 5000/- RS online payment and he said that product would be cancelled within 15 days trial period even after contacting him 100's of time and raising request the product is not being cancelled I have even submitted the proofs, as the family background is not so well we requested everyone we could to cancel the product we got calls everyday from finance team, it has been 2 months the emi is being raised but still no updates from the support team. I hope the product will be cancelled soon