Byju's — cancellation of product

Address:

F 302, Empire Cityscape, Mangor Hill, 403802

When your representative mr alex mathew visited our place on 24th february 2019 and introduced to bijuys. I agreed for an trial package, wherein alex confirmed that

1) that it will be trial period for 15 days from the date of receipt of the kit, and
2) that if required an additional one month grace period will be given to understand the app, for which i will have to bear only one month emi installment and that i was at the liberty to cancell the order.

Now as per the present situation none of above commitments seems to be fulfilled.

Alex was not in my contact after 25th feb. On 14th march when i contacted him and raised doubts about my daughters poor response to the app and wanted to cancel, he told me to wait for a day and that he will be issuing a study plan for her.
On 15th march i conveyed my message to alex for cancellation and also wrote mail to you.

But to my surprise alex expressed his inability to cancel the order by telling me that 14th march was the last day for cancellation, since i received the kit on 28th february at 16:30 hrs.in that case he should have not made to wait me for a day to cancel the order when i had called him on 14th march itself. This was the first breach of trust he committed from his end

Secondly alex requested me to give my personal documents to cross check with the financer, whether i was able to fulfill the criteria of getting finance for the product. He confirmed that i could get the product financed and that the installment shall start only after i opting the product after the 15 days trial period which was in progress, but to my surprise i received mail from zest money that my emi period has started from 3rd march 2019, when my trial period was still not over. How can this be?

I have mailed a message to zeast money that i have cancelled the order, so i request you to please once again to cancel the order, because your rep mr alex has misguided me and i also i as an customer is not satisfied.

Lastly my daughter is not showing any interest in it. It will be useless for me now and in future. So please take your stuff back. Iam ready to pay any decent penalty amount.

Please do the needful or else i will have to resort to some other legal means