Byju's — cancellation of the membership

Address:

Lucknow, Uttar Pradesh, 226016

Hi, this is bharti from lucknow, and the registered mobile no is [protected]. I purchased the membership in somewhere december 2018 and after that we have been applying for the cancellation from so long and byju's people are not even responding to mails and calls. They are just saying it has to be cancelled in 15 days, but we were not told this thing while purchase of the product. Mohd usman from lucknow is the guy who came to us and sold us the product but he never mentioned that there is a loan which u will have to pay monthly and if wanna cancel u will have to cancel with 15 days only. So, this is not a customers mistake that we were not informed. And after that i tried reaching those people like zillion times but then every time they issue some token nn and that's it. Is this the way you deal with your customer??? Every time we get call from capital float using rubbish languages and abusive language. Being a girl its disheartening to listen all those # things. I request you to kindly cancel the membership. Please