Sir, We purchased byju's in the month of dec, and also paid 3 months of emi till march after that my father lost his job and we are in financial trouble, we are jobless. I mailed byju's my concern as soon as i got to know about my father and asked them to cancel the product further emi and take back the product if required. Since april i am asking for it but none of them are able to give me a settlement. Also as a consumer, i am not satisfied with their service their is no transparency for uneducated people about third party loan and cancellation.I was promised to get call 2 times every month but after1-2 months i stopped receiving, i only receive calls from loan party to clear the emi. I have the calls and email details explaining my concern, i was ready to return back the kit but they are not offering a settlement. We are mentally depressed and have no means to survive. Please help, we only request you to cancel the future emis. I have attached one of the mail to the company, if required i can send all the call and email details. Please help us
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