| Address: | Bangalore |
| Website: | byjus.com |
I purchased product from byjus for my son on 3rd of Sep with the order number - SSO[protected] and waited for 10 days for the tab to be delivered.
The Tab didn't get delivered to me and the courier partner never had any customer care number or a tracking site or a contact number to track the id. Heard it was returned twice back without delivering the product. With the issue of deliveries and followup, I raised for cancelling the order and refund the money on 19th of Sep. From then onwards I am calling atleast twice the customer care everyday and also emailing them everyday but not getting any proper resolution. Everytime i get a reply saying that I will get a call back from their retention team in 24hours but it never happened. For the emails I get the same automated message everytime but there is no resolution so far.
Order number : SSO[protected]
Student name : Ashray Chris Madduri
Ordered date: 3rd of Sep
Cancelled date : 19th of Sep
Amount paid in full : 1, 17, 000/-
Please help in getting the refund as soon as possible,
Below is the email trail of communication between byjus and me.
___________________________________________________________________________
Sandhya Krishna
6:22 PM (23 minutes ago)
to mrinal, Support
I didn't get any call today. It has already been more than 8 days since the cancellation request was raised. Need attention urgently.
Regards,
Bala
On Mon, Sep 26, 2022 at 12:48 PM Sandhya Krishna wrote:
I am getting the same reply from past 7 days.. didn't get any call so far. Need a closure soon than the same reply again and again.
On Mon, Sep 26, 2022, 11:38 AM Support wrote:
Dear Sir/Ma'am,
Thanks for connecting with BYJU'S.
We've received and registered your refund request and are doing our best to address it.
Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected].
Warm Regards,
Team BYJU'S
[protected] Original Message[protected]
From: Sandhya Krishna [[protected]@gmail.com]
Sent: 9/26/2022, 6:37 AM
To: [protected]@byjus.com
Cc: [protected]@byjus.com
Subject: Re:Request for cancellation and refund
We are looking for a closure today on this, request to close this ASAP.
Regards,
Sandhya
On Sun, Sep 25, 2022, 4:51 PM cancellations wrote:
Dear Sir/Ma'am,
We sincerely apology for the inconvenience caused to you.
We've received and registered your refund request and are doing our best to address it.
Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected].
Warm Regards,
Team BYJU'S
[protected] Original Message[protected]
From: Sandhya Krishna [[protected]@gmail.com]
Sent: 9/25/2022, 11:34 AM
To: [protected]@byjus.com; [protected]@byjus.com
Cc: [protected]@byjus.com
Subject: Re:Request for cancellation and refund
On Sun, Sep 25, 2022, 11:32 AM Sandhya Krishna wrote:
I am only getting the same automated response from past one week everytime I wrote to you.
I atleast called 20 times to customer care too but I get the same response from them too saying it will be resolved in 24 hours but never happened.
I need the refund asap.. request you to process and give me exact update and ETA than automated email.
Regards,
Sandhya
On Sun, Sep 25, 2022, 11:07 AM Support wrote:
Dear Sir/Ma’am,
We sincerely apologize for the inconvenience caused to you. We have raised a priority request with the concerned department, and they will resolve your concern at the earliest. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected]. Thanking you and assuring our best service always.
Warm Regards,
Team BYJU'S
[protected] Original Message[protected]
From: Sandhya Krishna [[protected]@gmail.com]
Sent: 9/24/2022, 5:53 PM
To: [protected]@byjus.com; [protected]@byjus.com; [protected]@byjus.com
Subject: Re:Request for cancellation and refund
Hi All,
I have reached out to National Consumer Helpline(NCH) to file a complaint against my refund request.
Regards,
Sandhya.
On Sat, 24 Sep 2022 at 2:16 PM, Sandhya Krishna wrote:
+Mrinal
Hi Mrinal,
I am getting the same message every time I send email from 19th onwards. There is no one from senior mgt calls me in 24 hours to confirm on my refund to process. It has been 5 days so far with no proper resolution.
I wanted to have this addressed soon as I have my credit card bill hitting my account and wanted to have this resolved ASAP.
Regards,
Bala
On Sat, Sep 24, 2022, 2:03 PM Support wrote:
Dear Sir/Ma'am,
Thanks for connecting with BYJU'S.
We've received and registered your refund request and are doing our best to address it.
Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected].
Your Request ID: 39183684
Warm regards,
Team BYJU'S
[protected] Original Message[protected]
From: Sandhya Krishna [[protected]@gmail.com]
Sent: 9/24/2022, 11:02 AM
To: [protected]@byjus.com; [protected]@byjus.com; aishwarya.[protected]@byjus.com
Subject: Re:Request for cancellation and refund
Cancelation team and mentor.
I have been requesting for quite some time for my order SSO[protected] which was placed on Sep 3rd.
Need the retention team to call me soon and provide me a refund ASAP.
Regards,
Sandhya
On Fri, Sep 23, 2022, 6:37 PM Sandhya Krishna wrote:
+ Cancellations team,
Cancellation Team,
Please update on my refund. Has been more than 4 days with no information on my refund request.
Regards,
Bala
On Tue, Sep 20, 2022 at 4:20 PM Support wrote:
Dear Sir/Ma'am,
Thank you for writing in. We have taken note of your request and will have a call back arranged from the concerned team within 24 hours. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected].
Warm Regards,
Team BYJU’S
[protected] Original Message[protected]
From: Sandhya Krishna [[protected]@gmail.com]
Sent: 9/20/2022, 1:21 PM
To: [protected]@byjus.com
Subject: Re:Request for cancellation and refund
I am yet to receive my refund. Please update me the status and confirm once done with status of refund.
On Mon, Sep 19, 2022, 2:30 PM Byjus Support wrote:
Dear Sir/Ma'am,
Thank you for writing in. We have taken note of your request and will have a call back arranged from the concerned team within 24-48 hours. For your kind reference, the request number is 39183684. Please quote the same while reaching out to us for any further updates.
We request you to please reply to this email for any further queries or you can also reach us on +91-[protected].
Warm Regards,
Team BYJU’S
[protected][protected]Reply To[protected][protected][protected]
Hi,
I have opted for grade5-10 self learn package and paid the full amount on
Sept3rd 2022.
I have received books but not tab yet and on call support team is unable to
resolve my issue.
There is no commitment I am hearing from Byju’s on delivery of the tab. I
would like to cancel my order and would like to be refunded as I am
clueless on my next steps.
I have paid in full but with nothing delivered.
Regards,
Sandhya.
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