Byjus — Cancelling the courses

Address:

bengluru

Sir / maam, maine September ending me apne baccho k liye byjus course liye the, and 10000 rs ka payment b kiya tha.sales person ne mujhe 15 days trial period k liye pay karne k liye kaha tha, aage course enrollment baad me apne choice se karne kaha.us time usne hame loan, emi inke baarw me kuch b nai bataya.within 5days hame tab, books mil gaye.but ham logo ko classesme problem hone lagi, .maine course nai lene ka decision liya, call kar ke unse refund k liye kaha.maine trial period k 6th day hi call kiya
unhone meri complaint resolve karne k badly hame force kiya course buy karne k liye.kai baar call karne k baad b mujhe rply nai diya gaya fake promises kiye gaye. in October month, unke manager ka call aaya regarding payment of course, ie, 150000 for 3 yrs(for grade 4th and 6th).unhone hame emi pay karne k liye kaha, 10000rs dene se b mana kar diya..meri unse argument hone k baad unhone refund se mana kar diya.
trail period se hum log complete 1 month tak unko call karte rahe, but koi response nai aaya.f
few days before, unki manager ms.manasvi natesh, ne call pe kaha k wo Hume refund to nai karegi, but hamare pass opition hai k hum 1 tablet rakh le aur 2 sd cards, 1 tablet return kar de, fir wo remaining 150000 ka course b cancel kar degi .kaafi argument k baad b unhone refund se mana kar diya, aur promise kiya k wo hamara corse cancel kar degi
sd cards, 1 tablet maine 29th Oct, 2022 ko courier kar diya.but abhi b hame classes k notifications mil rahe hai which clearly shows k hamare course k cancellation nai hui hai.
pls pls help me .
attached:
1)copy of courier receipt
2)submission form of byjus
3)emails written to byjus
4)whatapp msg regarding payment of 10000
pls help me in resolving this problem.