Byju's — Cashback and Security deposit Refund

Address:

Aakash Indiranagar, No 777E, 100 Feet Rd, opposite New Horizon Public School, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560008

Hi,
I am student and have studied in aakash indiranagar for one year medical course.

During my admission process a Byju's counsellor Mr. Varun Panday guided us with the admission process and how much discount we will be receiving. He was working under somebody named Mr. Muneeb Ahmed (whom Mr. Varun claimed to be his senior).
I was first told that I would recieve admission into PCMB batch where i would be taught maths as well. However, on reaching the branch I was told that aakash doesn't have a math course with medical stream at all.
Mr. Varun also clearly said that we were to receive ₹10, 000 back, first a ₹5, 000 instant cashback on paying registration fees and then another ₹5000 on completing the course in the form of security deposit refund. On reaching the office, the accountant there, Ms. Lavanya refused to accept the ₹5000 cashback but assured the ₹5000 security deposit refund from Aakash. She also claimed that the cashback was something from Byju's side and Aakash wasn't offering any such cashback, but assured that Aakash will definitely give a ₹5000 refund of the security deposit.

First on payment of registration, I didn't receive any cashback and after months of sending emails, calling various people including the said counsellor (Mr. Varun, who later blocked all contacts) and Byju's helplines and customer services, no resolution was given by the company, which shows the pathetic state in which Byju's is running. We finally had given up as there was just no fruit after months of trying and decided to rather just focus on studies for the time being.

Now finally after completing the course, i waited for two months and when I still didn't receive the link for a security deposit, I decided to visit the centre. When I visited the centre I was shocked to be informed that there is no security deposit under my name and that i must reach out to Byju's for help.
When i reached out to Byju's I was again told to mail whatever proof I have.

However, I am tired of this constant sending of mails to various email IDs and calling various numbers just to be given a new number to be called and that "They will surely be able to assist you Sir".
I have finally decided to take some action and will be filing a case in the consumer court if I am not provided with a proper resolution before 24th July, Monday and will also be posting this very message with all attachments in the consumer complaint forum TODAY ITSELF, 20 TH JULY, THURSDAY.

I have attached all screenshots and recordings and other proofs available to support my claims.

I also have confirmed that Mr. Varun still uses the phone number:+91 [protected] and mail IDs varun.[protected]@byjus.com
And a personal ID [protected]@gmail.com
Hope for a quick and feasible response at least this time.

Thanking you,
Yours truly,
Student