Byju's — cheating and misleading

Address: TNL201907192775

Byjus's counsellor mr. Nitin k. S (Byju’s employee id: tnl[protected] had come to my home to convince us about the byju’s app learning program. I was not convinced. Then he told me that i can cancel the program at any point if it is not good for the study of my children. Then, i thought let me see. So, i registered with byju’s for my son and daughter (Sibling package). Total amount of this package was rs/- 86000/. Then, i made a down payment of rs - 8600 /-. Remaining amount rs-77400/- is to be paid by emi through my account only! Here also he misled me! I never knew one so called agency also involved in that!!! I am doing handwork and earning money, for what purpose i need an agency? So your employee cheated me while hiding so many facts.
He did not tell us that the cancellation period is of 15 days after receiving the product. So those 15 days went like that but when i noticed that my son is having brain problem (Fits) while using the tab. Doctor advised me that don’t give any tab or mobile phone to my son.
My daughter received a defaulted tab and that i reported to her mentor. She told which will be replaced immediately. But not yet replaced, my daughter never used that and your team member’s phones, not at all reachable!!
Without using the product, they have deducted the first emi through iifl, which i never going to tolerate, because i never knew he kept one agency in between! I am receiving calls to clear the dues but my daughter and son both are not using the same. My children are not using the same then why should i pay? I have never gone through such a bad service till date. Byju’s learning app is a very big fraud company, and they are not responding to the mail. I don’t know, who had given licence to run a fraud company???
So, please come and collect your product and refund my amount. I want reply as early as possible. Otherwise i will take the next step!! I will call the media and inform the truth and send message in whatsapp and facebook account. You don’t know the effect of that.!

Tomy scaria