[Resolved]  Byju's — classes subscription - not refunding duplicate payment amount

I took a trial version through byju's app and once trial version ended it asked for payment. I did the payment of rs 23, 000 through my credit card on their app's citrus payment gateway on 31st july 2019 and the amount was deducted and it showed as success. But even after several days i wasn't able to access the app. So i wrote a mail stating the above and got a reply from one mr. Abhishek ranjan of byju's order management team on 07th aug 2019 stating that the earlier payment transaction (293439) through the app will be reversed in 5 to 6 working days and asked me to pay a fresh transaction through the link they provide via mail. I paid as advised and the app started working. Since the earlier transaction was made through payment, he advised that the payment will be refunded back to the same card. So i waited for the next card statement to come. But the refund didn't get updated anywhere till date. Whenever i contact byju they give vague answers that the payment is with the refund team, the cancellation team and so on. One day they called and informed me that the payment has been refunded on 23rd nov and gave me a ref, no: cms[protected]. But when checked my savings and credit account, the amount was not credited. When informed them they too don't know what to say and they are fooling like this. There's not even a single person in the byju's hirearchy who has a sense and responsibility to solve an issue. I have patiently given them all the details they have asked related to the transaction and still struck. I repeatedly asked their offices to guide me through the proper channels to get refund, but they follow only one methodology that to call their customer support which is connected to the class tutors. No way to contact any responsible person. You call support & its always cyclic from the beginning story. Fedup & tiresome. Request you to please assist me in getting the refund from them.