Byjus — company refusing refund after setting wrong/fraud expectations

I subscribed for the byjus admission consulting services (Rs 60000, order with byjus [no.[protected]]) 10th july 2018, 20:16:22, for gmat by paying an initial amount of rs 20000 to the organisation and was seriously misguided by the byjus sales representative siddhant maurya on the installments scheme offered by byjus in tie up with a third party which resulted in me neither being offered the service from byjus nor getting my refund. Although as per the terms and conditions of the company i am totally eligible for a refund but now i am being refused for the same and being forced to make the remaining payment of the services.

Company sales representative (Siddhant maurya) under discussion set false expectations with me regarding the loan being offered by the third party as he said i just need to pay the initial amount and rest will be paid by the third party itself to byjus and i could choose my installments scheme myself as whatever would be comfortable after i pay the initial amount.

Later after payment of the initial amount by me to byjus, siddhant asked me to make the payment of another 15000 as i was not eligible to take a loan of rs 40000. I was surprised to this and asked him in turn why this was not advised to me before taking the services that i have to make a cash payment of rs 35000 to which he responded he did not know my compensation would not justify my eligibility for getting a loan of rs 40000. He suggested that he would offer me another option for payment for which he demanded my bank account number and aadhar details. I was not comfortable to share my bank account details and already being misguided by him i did not trust the company with my personal details any longer, due to which i requested the refund for rs 20000.

Since the request for refund i was started to be ignored by the company, siddhant refused to pick my calls so i had to contact other colleagues of him which led me to speak with his manager (Varsha) who again set wrong expectations with me about the payment schemes and told me that she would do a research and would come back to me in the 24-48 hours of the call. They never came back to me in a month till now

As per the company norms if the request for refund is made within 24 hours of the first cv critiquing call (If not happy with the cv that byjus has designed) the customers are eligible for total refund of the initial amount paid. I did not even reach the first cv critiquing call and at a very preliminary stage (First discussion) i expressed interest in withdrawing my services via an email, but turning a deaf ear to my grievances they are now refusing to refund my initial amount rs 20000.

I am interested to get a total refund of my initial amount rs 20000 and an action on the company's representatives (Versha and siddhant maurya) for they set incorrect expectations with me at all times and did not respond whatsoever to me to unnecessary delay the refund process.