[Resolved]  Byju's — COVID-19 Effected family , But now not responding

Address:

Banglore

This is Ganesh, I took byjus product during April 10th . And after usage & due to covid -19 effected family I informed byjus people for cancellation within 10 days . And the customer support team responded & made initiated the request . And during that they informed me about to talk with kids . So, our family is in health crisis and hospitalized & not in a situation to get back . So, they politely said you have time till May don't worry ..etc so, on first week of May I'm worried about EMI so called them again they are asking me to connect with kids, I already said we are in health crisis why you ppl are forcing us to talk with kids ?
And during that I want to talk with kids with your team, the executive used to say our manager is not available ...etc
So, whenever we want to connect with team they used to say our manager is not available .
And later end of the may (As EMI starts at June 1st ) we are still in bad news of our family members demise . My mother expired on 27th May due to covid . We are not in a situation to talk or do anything .
On June 1st somehow I made a call to byjus people to close this, the manager is not connecting intentionally or don't know .
I made 10 calls to customer support the cus executive used to say will connect to our manager on higher priority . But there is no response .
Now when I'm trying to connect customer support they are not connecting to executive atleast your team might blocked or ignoring me as customer .I felt very bad.
But the thing is I'm getting daily automated calls & Messages from byjus about the EMI.
See we are really in a bad situation financially & mentally due to this COVID -19 .
I want to return all these products please take them . And solve this issue . During this health crisis you need to understand some families situation .
My registered Byjus No : [protected]